A Simple Formula to Keep Projects on Time

By Perry McLeod For many years, science has proven that we can only do one thing at a time. More specifically, we can attend to only one cognitive task and process only one mental activity at a time: we can either talk or read but not do both at the same time. We can only…...
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What’s the Value of a Citrix Certification?

By Guest Authors In late 2013, Citrix rolled out seven new solutions-based certifications to address the evolving needs of IT professionals and organizations. These credentials come in three levels — associate, professional and expert — and are a great way to prove you have the real-world skills...
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3 Steps for Implementing Business Analysis

Implementing business analysis (BA) in organizations needs to be done in a well-planned process. The three steps are contingent on the BA maturity of the organization, its vision for how BA will be used and the degree of executive sponsorship. During Step 1, you’ll identify the members of the prim...
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How ITIL Differentiates Problems and Incidents

By Michael Scarborough March 3, 2017 Students in ITIL® Foundation classes often find it challenging to differentiate between incidents and problems. To address this issue and offer clarification, this blog will identify the differences between incidents and problems, how they are related, and why i...
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