Avaya Aura Call Center Elite Implementation and Configuration
Avaya Auraï¿½ Call Center Elite features are used to accomplish call routing and vectoring solutions for various business objectives. Through hands-on labs, you will learn to administer a call center using the Avaya Aura Communication Manager.
Avaya associates, customers, channel partners, and business partners with installation and implementation responsibilities on the Avaya Elite platform.
- Call center components, concepts, and terms
- Perform an initial call center configuration
- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music sources
- Avaya Aura Call Center Elite features of Avaya Aura Communication Manager
- Create and test call vectors
- Avaya's call center applications used with Avaya Aura Call Center Elite
1. Avaya Aura Hardware
2. Call Center