Avaya Aura Communication Manager Administration R7

COURSE OUTLINE:

Description

This five-day course is designed for individuals responsible for the administration of the Avaya Aura Communication Manager (CM) on Release 7.0. This course consists of a combination of interactive instructor lectures followed by practical lab exercises on the Avaya Aura CM Release 7.0

Audience

Individuals responsible for the administration of Communication Manager and programming CM through the System Manager interface on Release 7.0

Learning Objectives

  • Role of Communication Manager (CM) in the Avaya Aura Core
  • Communication Manager Architecture
  • Role of System Manager in administering Communication Manager
  • Role of alternative administration interfaces such as Avaya Site Administration (ASA)
  • Purpose of the Communication Manager Dial Plan
  • Purpose of CM Feature Access Codes (FAC)
  • CM Station and User Administration
  • CM group features such as Hunt Groups and Pick up groups
  • CM Call Treatment options such as Call Coverage and Call Forward

  1. Various Communication Manager Access Interfaces
  2. Create an Administrator Account with Specific Permissions
  3. Program and Administer Communication Manager through System Manager
  4. Program the Dial Plan Analysis and Feature Access Codes
  5. Build Analog, Digital and H.323 IP Station Users in CM
  6. Program and Verify Class of Restriction, Facility Restriction Level, and Class of Service
  7. Administer and Register the One-x Communicator and Make Calls
  8. Program a Variety of CM Features and Test
  9. Write a Vector for Meet Me Conference
  10. Build H.323 IP Trunks to a Pre-Configured CM
  11. Program CM Call Routing Including Automatic Route Selection (ARS), Automatic Alternate Routing (AAR); Uniform Dial Plan (UDP) and Route Patterns
  12. Backup of CM from SMI
  13. Security and Real Time Reporting Commands in CM
  14. CM Reports and Reset Commands