Avaya Aura Session Manager and System Manager Support (R6.3)

COURSE OUTLINE:

Description

In this course, you will learn how System and Session Manager are configured and maintained. Lectures and hands-on labs are combined to help you understand and perform day to day operations on both products. You will learn how System Manager users are defined and maintained, how data is imported and exported, how SIP users are configured and registered, how Session Manager routes calls across the SIP network, how both Avaya and third-party applications are networked with Session Manager and more.

This course is also available as part of the combined boot camp: Avaya Aura Session Manager and System Manager Implementation, Administration, and Support (9U01003).

Audience

Individuals responsible for configuring, administering, and maintaining Avaya Aura System and Session Manager

Learning Objectives

  • Purpose and function of System and Session Manager
  • Session Manager troubleshooting tools
  • System Manager users
  • How user profiles are synchronized with external LDAP directories
  • Use System Manager to discover other Avaya products in the telephony network
  • Use System Manager to apply licenses to other Avaya products
  • View alarms and logs to identify events that have occurred in the telephony network
  • Use System Manager to import and export data
  • SIP domains, network locations, SIP entities, entity links, routing policies, dial patterns, regular expressions, and adaptations needed so Session Manager can route calls across the SIP network
  • Register SIP phone users
  • Use the traceSM and Call Routing tools
  • Session Manager host table
  • Named and Sequenced Applications so that Avaya and 3rd party devices can be networked with Session Manager
  • Perform the configuration needed so that Communication Manager can be administered via System Manager
  • Set up Call Admission Control parameters
  • Monitor the connection between Session Manager and other SIP entities
  • Troubleshoot common Session Manager issues

1. System Manager Overview

2. User Administration: Users, Roles, and Groups

3. User Authentication

4. Product Administration

5. View Alarms

6. View Logs

7. System Manager as a Licensing Manager

8. Importing Data in Bulk

9. Exporting Data in Bulk

10. Backup and Restore

11. Session Manager Overview

12. System and Session Manager New Features

13. Avaya Aura Network Architecture

14. Session Manager Maintenance and Troubleshooting

15. SIP Domains

16. Network Locations

17. SIP Entities

18. Session Manager Instance

19. SIP Registration

20. Tracing SIP Registrations

21. SIP Registry Routing

22. SIP Routing Overview

23. Review: SIP Domains, Network Locations, SIP Entities

24. Entity Links

25. Routing Policies

26. Dial Patterns and Regular Expressions

27. H323 and SIP Routing Scenarios

28. Session Manager Adaptations

29. Call Routing Test

30. Local Host Name Resolution

31. Configuring Communication Manager as a Managed Element

32. Configuring Communication Manager as an Application and an Application Sequence

33. Associating Communication Manager Stations with SIP Users

34. Personal Profile Manager

35. Implementing a Third Party Feature Server

36. Multiple Applications in a Sequence

37. Media Filtered Application Sequencing

38. Administering Third Party Features for non-SIP users

39. Call Admission Control and Shared Bandwidth Control

40. SM100 Connection Status

41. SM Dashboard

42. SIP Entity Monitoring

43. Shutdown and Reboot

44. Troubleshooting Common Issues