Building Cisco Business Outcome-Aligned IT Roadmaps



In this course, you will acquire competence in all the important elements for the capture, analysis, design, and development of business- and IT-aligned architecture propositions.

This course is divided into a series of focused modules that will enable you to build knowledge, understanding, and confidence in the skills, capabilities, and frameworks that you will need to develop across your teams to engage and present in an architecturally aligned approach.

The course is designed to help you understand the business and technology drivers that necessitate the transition from products and solutions to an architectural approach and how this will require the fundamental change of your approach. The course also presents and utilizes a methodology that you can use to engage architecturally with you customers and create a unique architecture roadmap tied to the business strategies and objectives of customers.

Each of the modules focuses on specific areas that, when combined, will provide the basis for the development toward architecturally focused engagements. The course prepares you for the Cisco Business IT Roadmap Specialist exam (#820-432).


Engineers and architects involved in the planning of customer solutions


  • A general understanding of the ITIL and TOGAF 9 frameworks and the key principles, components, processes, and techniques of each framework
  • Valid Cisco CCO Login
  • Holistic technical background with one of the following:
    • Advanced Borderless Network for Account Managers (Exam #650-377)
    • Advanced Collaboration Architecture Sales Specialist (Exam #650-367)
    • Data Center Networking Solution Sales (Exam #646-985)
  • CCDP is recommended

Learning Objectives

  • Application and relevancy of TOGAF� and ITIL� to the role of the Transformative Architecture Specialist
  • Benefits in using TOGAF� and ITIL�
  • Recognize and respond to architecture opportunities
  • Adopt a consultative, business-led sales approach to customer engagements that enable them to position, articulate, and create the business case for the architectural propositions in alignment with the customer vision and business strategy
  • Important principles and functioning of business finances to ensure that you are equipped with the business knowledge and awareness that will drive you customer initiatives and business priorities
  • Successfully conduct a Business Vision Workshop (Phase One of Cisco Strategic IT Roadmapping) to capture business strategies, objectives, and requirements
  • Plan the desired outcomes for Phase Two and Three of Cisco Strategic IT Roadmapping as a method to engage with customers architecturally off and on cycle
  • Build a three-to-five-year architecture roadmap and articulate the benefits and end deliverable to gain executive level customer commitment to the 'end-to-end' approach, completing the necessary business and sales qualification

1. Introduction

  • Learner Introductions
  • Business Transformation Roles

2. Enterprise Architecture

  • Architectural Differences
  • Architectural Framework
  • EA Methodologies
  • Architecture and Design
  • Architectural Lifecycle
  • Architectural Benefits


  • TOGAF and Other Frameworks
  • Evolution of IT Service Management
  • Align with Business Strategy and Change
  • Engagement Models and Questions
  • Application and Relevance of TOGAF 9.1
  • Application and Relevance of ITIL 2011

4. A New Approach

  • Vision, Strategy, and Execution
  • Business Focused Engagements
  • Features, Advantages, Benefits, and Business Relevance
  • Story Board Methodology
  • Exploring Business Relevance
  • Business Personas

5. Customer Conversation Framework

  • Background
  • Customer Conversation Framework
  • Three Questions
  • Smart Solutions

6. Business Transformation and IT Enabled Change

  • Evolving Landscape
  • Drivers for Business Leaders
  • Practical Steps and Frameworks
  • Example Questions

7. Architectural Plays

  • Enterprise Objectives
  • Business Value
  • The Pace of Technology Change
  • Business Relevance
  • Cisco Architectural Plays

8. Personal Story

  • The Purpose of a Personal Story
  • Developing a Personal Story
  • Case Study Personal Story

9. Competitor Landscape and Differentiation

  • Gartner Magic Quadrants
  • Differentiation

10. Business Finance Module

  • The CFO as a Stakeholder
  • Financial Concepts and Models
  • Total Cost of Ownership
  • Pricing Approaches

11. Business Consulting: Roles and Styles

12. Building Skills for the Overall Consulting Process Including: 'Phase 1 - Engage'

  • Planning and Conducting Successful Client Meetings
  • Identifying and Managing Stakeholders
  • Establishing Rapport
  • Active Listening

13. Building Skills for Consulting Process: 'Phase 2 - Gather and Analyze'

  • Essential Ingredients of a Successful Workshop
  • Planning and Conducting a Workshop
  • Assess Workshop Outputs and Implications

14. Building Skills for Consulting Process: 'Phase 3 - Build and Validate'

  • GAP Analysis; SWOT Analysis
  • Questioning Approaches and Handling Objections
  • Understanding Change Management
  • Presenting Findings for Maximum Impact

15. Transformative Architecture Engagement Methodology: Part 1

  • Roadmapping: Aligning Business and IT
  • Transformative Architecture: Introduction, Approach, Roles, Resources
  • Customer Vision Workshop: Planning and Execution
  • Building Architecture Relevance

16. Transformative Architecture Engagement Methodology - Part 2

  • Discovery and Current State Assessment
  • Creating an Architectural Framework and Roadmap
  • Gaining Agreement: Call to Action