Business Etiquette: Gaining That Extra Edge

COURSE OUTLINE:

Description Professional Etiquette development training is important in any job, and participants in this course will learn all the necessary skills to make the best impressions.

Learning Objectives
Become more skilled at networking, from making introductions to shaking hands and using business cards appropriately. Be better prepared for both formal and informal meetings, even if you arenâ€™t presenting. Dress appropriately for every business occasion. Feel comfortable when dining in business or formal situations. Feel more confident of your business communication in every situation. Give you that extra edge that establishes trust and credibility.

Course Content

INTRODUCTIONS AND COURSE OVERVIEW

FEAR OF EMBARRASSMENT

TEST YOUR BUSINESS ETIQUETTE

THE HANDSHAKE

BUSINESS CARD ETIQUETTE

THE SKILL OF MAKING SMALL TALK

DO YOU REMEMBER NAMES?

MAKING THAT GREAT FIRST IMPRESSION

DRESS FOR SUCCESS

Dressing the Part
Whatâ€™s Your Code?
Adding Color to your Wardrobe

BUSINESS DINING

MAIL AND TELEPHONE ETIQUETTE

IN GOOD COMPANY'S BUSINESS ETIQUETTE QUIZ

RELATED COURSES

Professional Development
Business Skills

Collaborating with a Virtual Team

Virtual teams offer many benefits, but they also present challenges not faced by traditional, co-located teams. How do you successfully collaborate with a team when you’re all in different locations and can’t see each other regularly? This course will help you rise to the challenge of working with members of virtual teams. You’ll learn what characteristics to look for in virtual team members, how to overcome the communication challenges virtual teams encounter, and how to promote trust and team-building that virtual teams require to be successful.

Virtual short courses do not include materials or headsets.

Professional Development
Business Skills

Key Components of Vendor Contract Close Out

Managing vendor relationships is a key element of any successful project, and a major part of that process is managing the conclusion of the contract. In this short course, you will learn techniques to help you plan for contract closure and align your project interests with procurement and legal requirements. You’ll examine the signs leading to early contract termination and learn how to approach dispute. In the end, you’ll be able to use contract closure to build stronger relationships with your vendors.

Virtual short courses do not include materials or headsets.

Professional Development
Business Skills

Cross-Cultural Business Communication

This instructor-led course teaches students the basics of cross-cultural business communication.
Students learn about how cultural differences affect speech, nonverbal and written communication.
Students learn how to identify cross-cultural barriers, work with interpreters and translators,
organize and participate in cross-cultural meetings, and handle negotiations and problem solving in
cross-cultural meetings. Students also learn about building relationships as well as teams across cultures.

Professional Development
Business Skills

Your Role as an Organizational Change Agent

Much of the success of your project ultimately hinges on the end product being adopted by the organization. Adoption requires change, and changing organizational behavior can be difficult In this short course, you will learn about organizational change and the role of project manager as change agent, which will help improve your ability to effect change and lead projects to success.

Virtual short courses do not include materials or headsets.