Business Etiquette: Gaining That Extra Edge

COURSE OUTLINE:

Description Professional Etiquette development training is important in any job, and participants in this course will learn all the necessary skills to make the best impressions.

Learning Objectives
Become more skilled at networking, from making introductions to shaking hands and using business cards appropriately. Be better prepared for both formal and informal meetings, even if you aren’t presenting. Dress appropriately for every business occasion. Feel comfortable when dining in business or formal situations. Feel more confident of your business communication in every situation. Give you that extra edge that establishes trust and credibility.

Course Content


INTRODUCTIONS AND COURSE OVERVIEW

FEAR OF EMBARRASSMENT

TEST YOUR BUSINESS ETIQUETTE

THE HANDSHAKE

BUSINESS CARD ETIQUETTE

THE SKILL OF MAKING SMALL TALK

DO YOU REMEMBER NAMES?

MAKING THAT GREAT FIRST IMPRESSION

DRESS FOR SUCCESS

Dressing the Part
What’s Your Code?
Adding Color to your Wardrobe

BUSINESS DINING

MAIL AND TELEPHONE ETIQUETTE

IN GOOD COMPANY'S BUSINESS ETIQUETTE QUIZ