Business Etiquette: Gaining That Extra Edge

COURSE OUTLINE:

Description Professional Etiquette development training is important in any job, and participants in this course will learn all the necessary skills to make the best impressions.

Learning Objectives
Become more skilled at networking, from making introductions to shaking hands and using business cards appropriately. Be better prepared for both formal and informal meetings, even if you arenâ€™t presenting. Dress appropriately for every business occasion. Feel comfortable when dining in business or formal situations. Feel more confident of your business communication in every situation. Give you that extra edge that establishes trust and credibility.

Course Content

INTRODUCTIONS AND COURSE OVERVIEW

FEAR OF EMBARRASSMENT

TEST YOUR BUSINESS ETIQUETTE

THE HANDSHAKE

BUSINESS CARD ETIQUETTE

THE SKILL OF MAKING SMALL TALK

DO YOU REMEMBER NAMES?

MAKING THAT GREAT FIRST IMPRESSION

DRESS FOR SUCCESS

Dressing the Part
Whatâ€™s Your Code?
Adding Color to your Wardrobe

BUSINESS DINING

MAIL AND TELEPHONE ETIQUETTE

IN GOOD COMPANY'S BUSINESS ETIQUETTE QUIZ

RELATED COURSES

Professional Development
Business Skills

Communicating Across Cultures

Increasingly, businesses around the world have become more interconnected, and
companies have to think more globally in order to succeed. Despite economic ties with
foreign nations, countries can be ill-prepared for doing business abroad, lacking the
knowledge and sensitivity to adjust their business behavior to different cultural contexts.
This instructor-led course will provide you with strategies to communicate effectively
across cultures.

Professional Development
Business Skills

Expanding Your Influence: Understanding the Psychology of Persuasion

Bringing about the reaction you want from others and expanding your influencerequire insights that go beyond the actual process of influencing and into thepsychology of what truly prompts us to say ‘yes’ or ‘no.’

This two-day course explores these psychological triggers and how you can usethis knowledge to bring about not only for compliance but also for mutuallydesirable outcomes. You’ll uncover persuasion techniques that most people don’teven know exist, and you’ll learn how to build your influence by applying theseprinciples to any number of business interactions-from managing, mentoring, andnegotiating, to conversing, writing, and presenting. In addition, you will learnhow to choose the best principle for any given situation and avoid beingmanipulated by others.

You will also cover:

The psychological foundation to the laws of persuasion
Differentiating the psychology of persuasion from the process of influencing
The relationship of triggers to the laws of persuasion/influence
The two paths of persuasion: conscious and subconscious
Using the Pre-Persuasion Checklist to determine the appropriate law(s) of persuasion for a given business situation
Applying the laws of persuasion back on the job

You will receive a complimentary copy of Maximum Influence: The 12 Universal Laws of Power Persuasion by Kurt W. Mortensen when you attend this course.

Professional Development
Business Skills

Managing Today’s IT and Technical Professionals

How do you get people who typically work alone to function as a team unit?How do you get through to your direct reports to give constructive feedback andcreate the right energy to get things done?

At this seminar, you’ll broaden your perspective, get a keen understanding ofthe way technical professionals function, and communicate so you can get yourproject teams, task forces, and work groups working together with greaterefficiency. You will examine your role in everyday interaction and practicespecific skills on running meetings, coaching, and providing feedback, whileleveraging talents in your direct reports to help you reach your goals.

How You Will Benefit

Understand what drives or motivates IT professionals
Develop a broader organizational perspective
Learn which combination of best management approaches works best for your team of IT professionals
Align the IT professional’s goals with business goals
Analyze performance based on business requirements

Professional Development
Business Skills

Fundamentals of Finance and Accounting for Nonfinancial Managers

During challenging economic times, financial acumen is expected at every organizational level. You’ve got to know how to justify a request, quantify your contributions to the company, and spot profit drains immediately. Because whether you’re a wizard of finance or a nonfinancial manager, performance is measured the same way-in dollars and cents!

Offering an accessible overview of finance for nonfinancial managers, this seminar features exactly what you need to further your career and build your future. From accruals to write-offs to receivables and payables, this workshop shows nonfinancial managers the concepts, tools, and techniques that can help make each decision pay off-on the job and on the bottom line.

How You Will Benefit

Get a firm grasp of the numbers side of your job
Gain greater confidence with a working knowledge of business financials
Learn how to ‘think finance’ and translate performance into financial terms
Cultivate proactive working relationships with finance professionals and enhance your value to the organization
Gain an understanding of the business dynamics of dollars and cents and how to take initiatives that meet your short- and long-term goals
Take the guesswork out of your decision making and deliver a better bottom line
Expand your professional expertise-and your career opportunities