Business Writing Using Word

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Professional Development
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Getting Results Without Authority

Whether you’re dealing with bosses, colleagues, staff members, or senior management, the ability to win respect, influence people, and cultivate cooperation is absolutely essential to career success. What’s more, in challenging economic times, the people with whom you interact in business can change on a moment’s notice. The ability to adapt quickly and work with anyone to achieve desired results is crucial – especially when you don’t have immediate authority to command their cooperation. At this seminar, you’ll focus on the key elements of influencing others when there is lack of authority – personal power, persuasion, and negotiation.

Learn how to influence people by building your power base using the Personal Power Model. Gain an understanding of exchange and reciprocity (the first steps in the influence process), and adapt behavior patterns that build credibility. Learn to persuade with a framework of discovery, preparation, and dialogue, and master the key components of negotiation.

You’ll practice influencing techniques in this information-packed program, and you’ll enhance your learning with videos, exercises, assessment tools, and group discussions.

How You Will Benefit

Establish or regain credibility so you can begin to influence people
Effectively use your power base to persuade others
Understand the person you’re trying to influence and learn to persuade through give-and-take
Develop and grow relationships within your organization and beyond
Create a collaborative work environment for faster, better results
Let work styles and communication differences work for, not against, you
Successfully sell your ideas and implement change
Achieve trust and give-and-take relationships up, down, and across the organization
Influence people while projecting self-confidence without being pushy
Adapt your style to the person or situation you’re dealing with
Learn negotiating techniques that promote win-win outcomes

Professional Development
Business Skills

Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

Learn fast, easy-to-use tools and techniques to manage unproductive confusion and disorder and transform chaos into controllable challenges. This seminar equips you with the most effective tools to plan your day and adjust to shifting priorities and demands-with less stress and greater clarity.

How You Will Benefit

Reduce, clarify, and eliminate chaos within your control
Identify, analyze, and determine priority of your workday
Use a daily action plan to allocate time and energy
Remain focused and act more decisively when priorities shift
Become more assertive and strategic in your communication
Manage interruptions and conflicts with greater ease
Utilize the right tools to balance and manage tough choices

Professional Development
Business Skills

Conflict Management

Sooner or later, you’ll have to deal with conflict on work teams. Effectively managing that conflict is vital to your team’s success. In this course, you’ll learn about ways to minimize unhealthy conflict and methods for resolving it when it does occur. You’ll also find out about conflict resolution methods and when to best use them.

Virtual short courses do not include materials or headsets.

Professional Development
Business Skills

Communicating for Clarity

Communication is one of the most important factors influencing the success of organizations and individuals. Communication errors and misunderstandings can result in lost opportunities, lost productivity and worst of all, lost customers. This course combines concepts developed through research with a prime model and key tools that give you the skills you need to communicate more clearly. The solution is not more communication, but clearer communication.

You will focus on the following competencies:

Creating a clear and engaging message
Encouraging clear communication from others