CICD – Implementing Cisco Collaboration Devices

CICD - Implementing Cisco Collaboration Devices

COURSE OUTLINE:

Description

In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including:

Cisco Unified Communications Manager
Cisco Unified Communications Manager Express
Cisco Unity Connection
Cisco Unified Communications Manager IM and Presence Service

Audience

Network Video Engineer
Voice/UC/Collaboration/Communications Engineer
Collaboration Tools Engineer
Collaboration Sales/Systems Engineer

Prerequisites

Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Learning Objectives

Components of a Cisco Unified Communications solution and identify call signaling and media stream flows
Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
Call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
How to maintain a Cisco Unified Communications solution
Enable, configure, and manage the most common applications for users across Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Communications Manager Instant Messenger and Presence

1. Cisco Unified Communications Solutions

Understanding the Components of Cisco Unified Communications Solutions
Understanding the Characteristics of Cisco Unified Communications Solutions

2. Administrator and End-User Interfaces

Understanding Administrator Interfaces
Understanding End-User Interfaces

3. Call Flows in Cisco Call Control Platforms

Understanding Call Flows and Call Legs
Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

4. Endpoint and End-User Administration

Understanding End-User Characteristics and Configuration Requirements
Understanding End-User Implementation Options
Understanding Endpoint Characteristics and Configuration Requirements
Understanding Endpoint Implementation Options

5. End User Telephony and Mobility Features

Understanding Telephony Features
Enabling Telephony Features
Understanding Mobility Features
Enabling Mobility Features

6. Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

Understanding Cisco Unity Connection
Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
Understanding End User and Voice Mailbox Implementation Options
Understanding Cisco Unified Communications Manager IM and Presence Service
Enabling Cisco Unified Communications Manager IM and Presence Service

7. Cisco Unified Communications Solutions Maintenance

Providing End-User Support
Understanding Cisco Unified Communications Manager Reports
Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Monitoring the System with Cisco Unified Real-Time Monitoring Tool
Monitoring Voicemail in Cisco Unity Connection
Understanding the Disaster Recovery System

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