Cisco IP Telephony Part 1

COURSE OUTLINE:

Description Implementing Cisco Unified Communications Part 1 (6.0) is a five-day course that prepares you to install and configure a Cisco Unified Communications Manager single site solution. This course focuses primarily on Cisco Unified Communications Manager Release 6.0, the call process, routing and signaling component for the Cisco Unified Communications solutions. This course includes lab activities in which you will perform post installation tasks, configure Cisco Unified Communications Manager and switches, implement gateways including Media Gateway control Protocol (MGCP) gateways; and build dial plans to place on-net and off-net phone calls to TDM and IP telco provider networks. You will also implement media resources

Prerequisites
To fully benefit from this course, students should have the following prerequisite skills and knowledge:

  • Valid CCNA Certification
  • Completion of CVOICE
  • Computer networking including knowledge of LANs, WANs, and IP switching and routing

    Learning Objectives
    After completing this course, students will be able to:

  • Describe Cisco Unified Communications manager including its functions, architecture, deployment and redundancy options, and hot to install or upgrade
  • Perform Cisco Unified Communications Manager platform and general administration, initial configuration, and user management.
  • Configure Cisco Unified Communications Manager to support on-cluster calling in a single site deployment
  • Implement a dial plan in Cisco Unified Communications Manager to make internal calls and place calls on the PSTN

    Course Content


    MODULE 1: INTRODUCTION TO CISCO UNIFIED COMMUNICATIONS MANAGE

    Lesson1: Understanding Cisco Unified Communications Manager Architecture
    • Cisco Unified Communications
    • Cisco Unified Communications Manager
    • Cisco Unified Communications Manager Hardware Requirements
    • Cisco Unified Communications Operating System
    • Cisco Unified Communications Manager Database
    • Cisco Unified Communications Manager Licensing Model
    • Cisco Unified Communications Manager Licensing Tools

    Lesson 2: Understanding Cisco Unified Communications Manager Deployment and Redundancy Options
    • Cisco Unified Communications Manager Deployment Options
    • Cisco Unified Communications Manager Single-Site Deployment
    • Cisco Unified Communications Manager Multisite Deployment with Centralized Call Processing
    • Cisco Unified Communications Manager Multisite Deployment with Distributed Call
    • Processing
    • Cisco Unified Communications Manager Multisite Deployment with Clustering Over the
    • WAN
    • Cisco Unified Communications Manager Call-Processing Redundancy

    Lesson 3: Installing and Upgrading Cisco Unified Communications Manager
    • Cisco Unified Communications Manager Installation and Upgrade Overview
    • Cisco Unified Communications Manager Basic Installation
    • Cisco Unified Communications Manager Upgrade During Installation
    • Cisco Unified Communications Manager windows Upgrade
    • Cisco Unified Communications Manager Upgrade

    MODULE 2: ADMINISTRATION OF CISCO UNIFIED COMMUNICATIONS MANAGER

    Lesson 1: Understanding Cisco Unified Communications Manager Administration Options
    • Cisco Unified Communications Manager Administration and User Interfaces
    • Cisco unified Communications Manager User Web Interface
    • Cisco Unified Communications Manager User Main Page
    • Cisco Unified Communications Manager Serviceability Web Interface
    • Cisco Unified Communications Manager Disaster Recovery Web Interface
    • Cisco Unified Communications Manager Operating System Web Interface
    • Cisco Unified Communications Manager Administration CLI

    Lesson 2: Managing Services and Initial Configuration of Cisco Unified Communications Manager
    • Cisco Unified Communications Manager Initial Configuration
    • Cisco Unified Communications Manager Network configuration Options
    • Cisco Unified Communications Manager NTP and DHCP Considerations
    • DNA Reliance of IP Phones
    • Cisco Unified Communications Manager Network and Feature Services
    • Cisco Unified Communications Manager Enterprise Parameters
    • Cisco Unified Communications Manager Service Parameters

    Lesson 3: Managing User Accounts in Cisco Unified Communications Manager
    • Cisco Unified Communications Manager User Accounts
    • Managing User Accounts Using the Administration GUI
    • Cisco Unified Communications Manager BAT
    • Managing User Accounts Using the Cisco Unified Communications Manager BAT
    • LDAP
    • Using LDAP for User Provisioning
    • Using LDAP for User Authentication

    MODULE 3: SINGLE SITE ON-NET CALLING

    1: Understanding Endpoints in Cisco Unified Communications Manager
    • Cisco Unified Communications manager Endpoints
    • Cisco Unified Communications Manager Endpoint Feature Support
    • Cisco IP Phones Boot Sequence
    • H.323 Endpoint Support in Cisco Unified Communications Manager
    • SIP Third-Party IP Phone Support in Cisco Unified Communications Manager

    Lesson 2: Configuring Cisco Catalyst Switches for Endpoints
    • Cisco LAN Switch Essentials
    • Providing Power to Ip Phones
    • Configuring Cisco LAN Switches to Provide Power to IP Phones
    • Voice VLAN Support in Cisco IOS LAN Switches
    • Limiting VLANS on Trunk Ports
    • Configuring Voice VLANs in Cisco IOS LAN Switches
    • Configuring Voice VLANs in Cisco Catalyst Operating System LAN Switches

    Lesson 3: Implementing and Hardening IP Phones
    • Examining Endpoint Configuration Tools and Elements
    • IP Phone Autoregistration
    • Configuring Autoregistration
    • Cisco Unified Communications Manager BAT and Auto-Register Phone Tool
    • Using Cisco Unified Communications Manager BAT for Adding Phones to Cisco Unified
    • Communications Manager
    • Manually Adding Phones to Cisco Unified Communications Manager
    • Hardening Cisco IP Phones

    MODULE 4: SINGLE-SITE OFF-NET CALLING

    Lesson 1: Implementing MGCP Gateways in Cisco Unified Communications manager
    • Cisco Unified Communications Manager and MGCP Gateways
    • MGCP Gateway Support in Cisco Unified Communications Manager and Cisco IOS Gateways
    • MGCP Gateway configuration in Cisco Unified Communications Manager
    • Cisco IOS Gateway MGCP Configuration

    Lesson 2: Configuring Cisco Unified Communications manager Call Routing Components
    • Endpoint Addressing
    • Cisco Unified Communications Manager Call Routing
    • Cisco Unified Communications Manager Digit Analysis
    • Cisco Unified Communications Manager Path Selection
    • Cisco Unified Communications manager Path Selection Configuration
    • Special Call Routing Features

    Lesson 3: Implementing Cisco Unified Communications Manager Digit Manipulation
    • Essentials of Cisco Unified Communications manager Digit Manipulation
    • Cisco Unified Communications manager Digit Manipulation flow
    • Cisco Unified Communications Manager Digit Manipulation Configuration elements
    • Cisco Unified Communications Manager Digit Prefix and Stripping
    • Cisco Unified Communications manager Transformation masks
    • Cisco Unified Communications Manager Translation Patterns
    • Cisco Unified Communications Manager Significant Digits
    • Cisco Unified Communications Manager Digit Manipulation

    Lesson 4: Implementing Calling Privileges in Cisco Unified Communications Manager
    • Calling Privileges Fundamentals
    • Partitions and Calling Search Spaces
    • Time Schedules and time Periods
    • Understanding CMC and FAC
    • Calling Privileges Applications Overview
    • Implementing CoS
    • Implementing 911 and Vanity Numbers
    • Implementing time of Day-Based Carrier Selection
    • Implementing PLAR

    Lesson 5: Implementing Call Coverage in Cisco Unified Communications Manager
    • Cisco Unified Communications Manager Call Coverage Features
    • Cisco Unified Communications Manager Call Forwarding, Shared Lines, and Call Pickups
    • Call Hunting Components
    • Call Hunt Options and Distribution Algorithms
    • Call Hunting Flow
    • Call Hunting Configuration

    MODULE 5: IMPLEMENTATION OF MEDIA RESOURCES, FEATURES AND APPLICATIONS

    Lesson 1: Implementing Media Resources
    • Understanding Media Resources
    • Cisco Unified Communications manager Media Resources Support
    • Conferencing Resources
    • Conferencing Media Resource Configuration
    • Meet-Me Conference Configuration
    • MOH Essentials
    • MOH Configuration
    • Annunciator Essentials
    • Media Resources Access Control Essentials
    • Media Resource Access Control Configuration

    Lesson 2: Configuring Cisco Unified Communications Manager User Features
    • Cisco Unified Communications Manager User Features
    • Call Park and Directed Call Park
    • Call Pickup and Hold Reversion
    • Do Not Disturb, Intercom, and Cisco Call Back
    • Barge and Privacy
    • User Options Web Pages
    • Cisco IP Phone Services

    Lesson 3: Configuring Cisco Unified Presence-Enabled Speed Dials and Lists
    • Cisco Unified Presence Essentials
    • Cisco Unified Presence Support in Cisco Unified Communications Manager
    • Cisco Unified Presence Configuration
    • Cisco Unified Presence Policies
    • Cisco Unified Presence Policy Configuration

    Lesson 4: Integrating Cisco Unified Communications Manager with Voice-Mail Systems
    • Cisco unified Communications manager Voice-Mail Integration Essentials
    • Cisco Unified Communications Manager and Cisco Unity Integration Using SCCP
    • Cisco Unity components
    • Cisco Unified Communications Manager Configuration for Voice-Mail Integration
    • Cisco Unified Communications Manager Phone Configuration for Voice-Mail Usage
    • Cisco Unity Configuration for Cisco Unified Communications Manager Integration
    • Cisco Unity Subscriber Configuration

    Lesson 5: Implementing Cisco Unified Video Advantage
    • Cisco Unified Video Advantage Overview
    • Cisco Unified Video Advantage Communication Flows
    • Cisco Unified Video Advantage Configuration in Cisco Unified Communications Manager
    • Cisco Unified Video Advantage Installation
    • Cisco Unified video Advantage Verification Tools