Cisco Unified Intelligence Center for Advanced Users v1.1

COURSE OUTLINE:

Description The Cisco Unified Intelligence Center for Advanced Users v1.1 (CUICAU v1.1) course is a four-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

NOTE: If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU

Audience

  • Cisco technical customers (IT, telephony members, etc.)
  • Cisco technology partners
  • Cisco employees

Learning Objectives

What You'll Learn

  • Overview of Cisco Unified Intelligence Center
  • Reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • How to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e., creating thresholds, show/hide columns, charts and more)
  • How to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
  • How to install, administer, and provide security for the Cisco Unified Intelligence Center solution

Cisco Unified Intelligence Center for Advanced Users v1.1 - CUICAU Course Outline

    1. Module 1: Cisco Unified Intelligence Center Overview
      1. Introducing Cisco Unified Intelligence Center
      2. Cisco Unified Intelligence Center Primary Goal
      3. Cisco Unified Intelligence Center Deployment Models
      4. High-Level Architecture
      5. Personalizing Reports
      6. Operation, Administration, Maintenance, Provisioning
      7. Using Cisco Unified Intelligence Center
      8. Working with Stock Reports
      9. Dashboards
    2. Module 2: Cisco Unified Intelligence Center Administration and Security
      1. Managing Users and Security in Cisco Unified Intelligence Center
      2. Security Model: Authentication
      3. User Security
      4. Predefined Cisco Unified Intelligence Center Objects
      5. Permissions for Objects
      6. Adding a User
      7. Adding a User Group
      8. Log In the New Users
      9. Security Use Cases
      10. Best Practices for User Security
    3. Module 3: Cisco Unified Intelligence Center Reports
      1. Running Cisco Unified Intelligence Center Reports
      2. Real-Time vs. Historical Reports
      3. Stock Reporting Templates: Unified CCE
      4. Review: Cisco Unified Intelligence Center Deployed with Unified CCE
      5. Set Up Unified CCE as a Data Source
      6. Run a Unified CCE Stock Report
      7. Available Stock Reports: Unified CVP
      8. Review: Cisco Unified Intelligence Center Deployed with Cisco Unified CVP
      9. Unified CVP Stock Report output
      10. What Is a Permalink?
      11. Report Permalinks
      12. Dashboard Permalinks
      13. How Reports Can Be Modified
      14. Creating a Copy of a Stock Report
      15. Modifying the New Report
    4. Module 4: Cisco Unified Intelligence Center Custom Reporting
      1. Creating a New Cisco Unified Intelligence Center Report
      2. Knowing Your Data Source
      3. Reporting in a Multichannel Environment
      4. Creating a New Report
      5. Creating a Dashboard
    5. Module 5: Cisco Unified Intelligence Center Overview for the Advanced User
      1. Understanding Cisco Unified Intelligence Center Deployment Considerations
      2. Skillsets needed for the Advanced User
      3. Deployment Models
      4. Unified CCE Databases and Data Type Availability
      5. What Can Affect the Size of the Solution?
      6. Member Nodes
      7. Database Replication: Multiple Nodes
      8. Operation, Administration, Maintenance, Provisioning
    6. Module 6: Cisco Unified Intelligence Center Installation and Administration
      1. Cisco Unified Intelligence Center Security and License Types
      2. Licensing
      3. Sizing Tool
      4. Licensing Compared to Feature Sets
      5. Reporting: Template Modification
      6. Report and Report Definitions
      7. Value Lists and Collections
      8. Before You Install Cisco Unified Intelligence Center
      9. Installation Process
      10. Logging into Cisco Unified Intelligence Center
      11. Applying the License File
      12. Define a New Member Node
      13. Cisco Unified Intelligence Center Controller
      14. About the Administration Console
      15. About Cisco Unified Intelligence Center Super User Roles
      16. About Devices
      17. Cluster Configuration Drawer
      18. Network Management Drawer
      19. Tools Drawer: RTMT
      20. Cisco Unified Communications Solutions Tools from Cisco Unified Intelligence Center
      21. Administration User Management
      22. Managing Devices
      23. Control Center
      24. Report Scheduler Email Settings
      25. Cisco Unified CCE User Integration
    7. Module 7: Using CUIC Value Lists and Collections
      1. Using Value Lists and Collections
      2. What Are Value Lists and Collections?
      3. Associate a Value List with a Report: Database Query
      4. Cisco Unified Intelligence Center Query Types
      5. Associate a Value List with a Report: Anonymous Block or Stored Procedure
      6. Create a Collection
      7. Collection Types
      8. Management and Security
    8. Module 8: Cisco Unified Intelligence Center Custom Reporting
      1. Understanding Cisco Unified CCE Key Concepts
      2. WebView vs. Cisco Unified Intelligence Center
      3. Characteristics of Unified CCE Data
      4. Why Report Data Can Differ
      5. Importance of Configuration and Scripting
      6. Using Report Definitions
      7. Report Definitions and Reports
      8. Create a Report Definition
      9. Get to know your Database Schema
      10. Creating a New Report Definition and Report
      11. Searching Call Detail Records
      12. Call Detail Records
      13. Importing a Report
      14. Exporting a Report
    9. Lab Outline
      1. Lab 2-1: Managing Users and Security in Cisco Unified Intelligence Center
      2. Lab 3-1: Running a Stock Report
      3. Lab 3-3: Creating Permalinks
      4. Lab 3-4: Modifying a Stock Report
      5. Lab 4-1: Creating a New Report
      6. Lab 6-2: Verifying Installation of the Unified Intelligence Center Controller and Navigating OAMP
      7. Lab 7-1: Creating Value Lists and Collections
      8. Lab 8-2: Creating a Simple Report Definition and a custom report
      9. Lab 8-3: Searching Call Detail Records