Coaching Skills for Leaders
COURSE OUTLINE:
Course Content
PART 1: OBSERVING BEHAVIOR AS A PRELUDE TO COACHING
Managing by Walking Around
Fostering Mutual Trust and Respect
Deeming Observation as Part of Your Job
Allaying Other Concerns About Observing
What to Look for in Your Observations
PART 2: GIVING EFFECTIVE FEEDBACK
The Human Need for Attention
Putting 'Money in the Bank'
The Value of Feedback on the Job
Guidelines for Delivering Feedback
Improving Your Effectiveness Through Rapport
Pacing to Create Rapport
Matching Personality Style
PART 3: GUIDING OTHERS TO BE THEIR BEST
Setting Goals for What to Teach
Following a Training Methodology
Understanding Perception Systems
Relating Perception System to Learning Style
Coaching Others to Learn from Their Mistakes
A Five-Step Approach
PART 4: USING LISTENING SKILLS AS A COACHING TOOL
Improving Listening Skills
Identifying Common Listening Responses
Being An Active Listener
Evaluating Active Listening Responses
Three Cs of Good Communication
The Role of Empathy in Active Listening
Dispelling Concerns About Paraphrasing
PART 5: COACHING OTHERS THROUGH THEIR PROBLEMS
Determining When to Get Involved in Problem Solving
Facilitating a Solution with the Others Involved
Inducing Changes in Problem Behavior
Formulating a Caring Confrontation
Dealing with Defensive Responses
Investing Time and Energy to Coach Others