Coaching Skills for Leaders

COURSE OUTLINE:

Description Organizations today are recognizing the need to retain managers who are also coaches -- leaders and teachers who can motivate people to do their best, provide encouragement and moral support, and give positive feedback to help others improve. This workshop will help you build your coaching skills by showing you how to help others learn from their mistakes, how to use feedback to reinforce desirable behaviors, how to motivate different types of people, and how to caringly confront problem behaviors. Inspire others to learn, grow, and develop, and build a more loyal and committed workforce.

Course Content


PART 1: OBSERVING BEHAVIOR AS A PRELUDE TO COACHING

Managing by Walking Around
Fostering Mutual Trust and Respect
Deeming Observation as Part of Your Job
Allaying Other Concerns About Observing
What to Look for in Your Observations

PART 2: GIVING EFFECTIVE FEEDBACK

The Human Need for Attention
Putting 'Money in the Bank'
The Value of Feedback on the Job
Guidelines for Delivering Feedback
Improving Your Effectiveness Through Rapport
Pacing to Create Rapport
Matching Personality Style

PART 3: GUIDING OTHERS TO BE THEIR BEST

Setting Goals for What to Teach
Following a Training Methodology
Understanding Perception Systems
Relating Perception System to Learning Style
Coaching Others to Learn from Their Mistakes
A Five-Step Approach

PART 4: USING LISTENING SKILLS AS A COACHING TOOL

Improving Listening Skills
Identifying Common Listening Responses
Being An Active Listener
Evaluating Active Listening Responses
Three Cs of Good Communication
The Role of Empathy in Active Listening
Dispelling Concerns About Paraphrasing

PART 5: COACHING OTHERS THROUGH THEIR PROBLEMS

Determining When to Get Involved in Problem Solving
Facilitating a Solution with the Others Involved
Inducing Changes in Problem Behavior
Formulating a Caring Confrontation
Dealing with Defensive Responses
Investing Time and Energy to Coach Others