CompTIA A+ Certification Prep

COURSE OUTLINE:

Description

CompTIA�s A+ certification is the industry standard for validating the foundational skills needed by today�s computer support technicians and is included in the approved list of certifications to meet DoD Directive 8570.1 requirements. This international vendor-neutral certification requires that you pass two exams: CompTIA A+ Essentials Exam 220-1001 and Practical Application Exam 220-1002.

�In this course that�s focused on CompTIA A+ certification exam preparation, you'll gain the needed knowledge of basic computer hardware and operating systems. You will cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, and preventative maintenance on desktop and laptop computers. You will also learn the elements of customer service and communication skills necessary to work with clients. Instructor-led practice exams and quizzes help reinforce course concepts and exam readiness.

Our A+ Prep Course courseware has received CompTIA Authorized Quality Curriculum (CAQC) approval. The CompTIA CAQC symbol assures you that all test objectives are covered in the training material.

This full-service test preparation course includes:

  • A+ study guide
  • A+ pre- and post-assessment test questions
  • Comprehension exercises and study digest
  • Voucher for each A+ exam
  • Custom labs for hands-on learning

�

This�course�supports a certification that is a DoD Approved 8570 Baseline Certification and meets�DoD 8140/8570 training requirements.

Audience

Individuals seeking CompTIA A+ certification (220-1001 and 220-1002)

Prerequisites

  • End-user skills with Windows-based PCs
  • Basic knowledge of computing concepts

Learning Objectives

  • Prepare for the latest A+ certification exams.
  • Support basic IT infrastructure, including endpoint management, advanced device connectivity

troubleshooting, and basic networking.

  • Configure and support PC, mobile and IoT device hardware, including components, connectors

and peripherals.

  • Implement basic data backup and recovery methods and apply data storage and management

best practices.

  • Demonstrate baseline security skills for IT support professionals, including detecting and

removing malware, addressing privacy concerns, physical security and device hardening.

  • Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and

iOS and administer client-based as well as cloud-based (SaaS) software.

  • Troubleshoot and problem solve core service and support challenges while applying best

practices for documentation, change management, and the use of scripting in IT support.

  1. Troubleshooting
    1. Troubleshooting theory
    2. Safety
    3. Professionalism
  2. Motherboards and CPUs
    1. Motherboards
    2. CPUs
  3. Power supplies and power connectors
    1. Power supply connectors
    2. Power supply installation
    3. Power supply troubleshooting
  4. Memory
    1. Read-only memory
    2. Random access memory
  5. Computer expansion
    1. Expansion interfaces
    2. Expansion card installation
    3. Connectors and cables
  6. Physical storage
    1. Disk drives
    2. RAID storage
    3. Optical drives
    4. Other storage methods
  7. Input-Output devices
    1. Input devices
    2. Output devices
    3. Dual input-output devices
  8. Display devices
    1. Display technologies
    2. Display management
  9. Operating systems
    1. Windows versions and features
    2. Non-Windows operating systems
    3. Operating system installation and upgrades
    4. Applications and scripting
  10. Windows management
    1. Operating system features and tools
    2. Control Panel utilities
    3. Command-line tools
    4. Windows troubleshooting
  11. Network basics
    1. Classifying networks
    2. Network devices
    3. Internet connections
  12. Network cables and connectors
    1. Twisted-pair connections
    2. Coaxial connections
    3. Optical media
  13. Network protocols
    1. TCP/IP settings
    2. Transport protocols
    3. Application protocols
  14. Wireless networking
    1. Wireless technology
    2. Wi-Fi standards
  15. Windows networking
    1. Network shares
    2. Network connections
    3. Connection troubleshooting
  16. Virtualization and cloud computing
    1. Virtualization
    2. Cloud computing
  17. Mobile devices
    1. Mobile device types
    2. Mobile device configuration
    3. Mobile device troubleshooting
  18. Security principles
    1. Threats and vulnerabilities
    2. Security controls
  19. Security technologies
    1. Operating system security
    2. Security hardware and software
  20. Securing devices and data
    1. Workstation security
    2. Mobile device security
    3. Security troubleshooting
  21. SOHO network configuration
    1. SOHO router features
    2. Network security
  22. Printers and multi-function devices
    1. Printer technologies
    2. Printer installation and maintenance
    3. Printer troubleshooting
  23. Custom computers
    1. Custom computer considerations
  24. Operational procedures
    1. IT operations
    2. Environmental factors
    3. Incident response
    4. Backup and recovery