CUICAU – Cisco Unified Intelligence Center for Advanced Users v1.1

Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:

• At least a Pentium 4 or better and 1 GB of RAM or more
• Windows XP Professional SP3 or greater (Vista and Windows 7/8)
  (Mac and Linux machines are also supported)
• Internet Explorer 7 or greater, Mozilla Firefox, or Google Chrome.
  Note: When testing connectivity, Mozilla and Chrome may not be able to fully complete the tests as intended.
• All students should have administrator rights to their PCs. If you do not have administrator rights to your PC, you at least need permissions to download, install, and run Active-X controls in Internet Explorer or Cisco Any Connect Client.
• If you are participating in a WebEx event, you should have internet access served by at least a 512K link, a full T1 Connection is recommended
• All PCs require the latest Java Runtime Environment, which can be downloaded from www.java.com

Note:

• The courseware and lab guide for this course will be provided in a digital format. You can choose to install it onto a Windows PC, Mac, Apple iPad, or Android tablet
• If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU

Audience

• Cisco technical customers (IT, telephony members, etc.)
• Cisco technology partners
• Cisco employees

Prerequisites

• Working knowledge of Cisco Unified Contact Center Enterprise
• Working knowledge of contact center operations

Learning Objectives

• Overview of Cisco Unified Intelligence Center
• Reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
• How to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e., creating thresholds, show/hide columns, charts and more)
• How to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
• How to install, administer, and provide security for the Cisco Unified Intelligence Center solution

1. Cisco Unified Intelligence Center Overview

• Introducing Cisco Unified Intelligence Center

2. Cisco Unified Intelligence Center Administration and Security

• Managing Users and Security in Cisco Unified Intelligence Center

3. Cisco Unified Intelligence Center Reports

• Running Cisco Unified Intelligence Center Reports
• Using Permalinks
• Modifying Cisco Unified Intelligence Center Stock Reports

4. Cisco Unified Intelligence Center Custom Reporting

• Creating a New Cisco Unified Intelligence Center Report

5. Cisco Unified Intelligence Center Overview for the Advanced User

• Understanding Cisco Unified Intelligence Center Deployment Considerations

6. Cisco Unified Intelligence Center Installation and Administration

• Cisco Unified Intelligence Center Security and License Types
• Installing Cisco Unified Intelligence Center
• Managing Cisco Unified Intelligence Center Components
• Understanding Cisco Unified Intelligence Center Administration

7. Using CUIC Value Lists and Collections

• Using Value Lists and Collections

8. Cisco Unified Intelligence Center Custom Reporting

• Understanding Cisco Unified CCE Key Concepts
• Using Report Definitions
• Searching Call Detail Records