CUICAU – Cisco Unified Intelligence Center for Advanced Users v1.1

CUICAU - Cisco Unified Intelligence Center for Advanced Users v1.1

COURSE OUTLINE:

Description

Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:

At least a Pentium 4 or better and 1 GB of RAM or more
Windows XP Professional SP3 or greater (Vista and Windows 7/8)
(Mac and Linux machines are also supported)
Internet Explorer 7 or greater, Mozilla Firefox, or Google Chrome.
Note: When testing connectivity, Mozilla and Chrome may not be able to fully complete the tests as intended.
All students should have administrator rights to their PCs. If you do not have administrator rights to your PC, you at least need permissions to download, install, and run Active-X controls in Internet Explorer or Cisco Any Connect Client.
If you are participating in a WebEx event, you should have internet access served by at least a 512K link, a full T1 Connection is recommended
All PCs require the latest Java Runtime Environment, which can be downloaded from www.java.com

Note:

The courseware and lab guide for this course will be provided in a digital format. You can choose to install it onto a Windows PC, Mac, Apple iPad, or Android tablet
If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU

Audience

Cisco technical customers (IT, telephony members, etc.)
Cisco technology partners
Cisco employees

Prerequisites

Working knowledge of Cisco Unified Contact Center Enterprise
Working knowledge of contact center operations

Learning Objectives

Overview of Cisco Unified Intelligence Center
Reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
How to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e., creating thresholds, show/hide columns, charts and more)
How to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
How to install, administer, and provide security for the Cisco Unified Intelligence Center solution

1. Cisco Unified Intelligence Center Overview

Introducing Cisco Unified Intelligence Center

2. Cisco Unified Intelligence Center Administration and Security

Managing Users and Security in Cisco Unified Intelligence Center

3. Cisco Unified Intelligence Center Reports

Running Cisco Unified Intelligence Center Reports
Using Permalinks
Modifying Cisco Unified Intelligence Center Stock Reports

4. Cisco Unified Intelligence Center Custom Reporting

Creating a New Cisco Unified Intelligence Center Report

5. Cisco Unified Intelligence Center Overview for the Advanced User

Understanding Cisco Unified Intelligence Center Deployment Considerations

6. Cisco Unified Intelligence Center Installation and Administration

Cisco Unified Intelligence Center Security and License Types
Installing Cisco Unified Intelligence Center
Managing Cisco Unified Intelligence Center Components
Understanding Cisco Unified Intelligence Center Administration

7. Using CUIC Value Lists and Collections

Using Value Lists and Collections

8. Cisco Unified Intelligence Center Custom Reporting

Understanding Cisco Unified CCE Key Concepts
Using Report Definitions
Searching Call Detail Records

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