CUICAU - Cisco Unified Intelligence Center for Advanced Users v1.1
COURSE OUTLINE:
Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.
To participate in the hands-on labs in this class, you need to bring a laptop computer with the following:
- At least a Pentium 4 or better and 1 GB of RAM or more
- Windows XP Professional SP3 or greater (Vista and Windows 7/8)
(Mac and Linux machines are also supported) - Internet Explorer 7 or greater, Mozilla Firefox, or Google Chrome.
Note: When testing connectivity, Mozilla and Chrome may not be able to fully complete the tests as intended. - All students should have administrator rights to their PCs. If you do not have administrator rights to your PC, you at least need permissions to download, install, and run Active-X controls in Internet Explorer or Cisco Any Connect Client.
- If you are participating in a WebEx event, you should have internet access served by at least a 512K link, a full T1 Connection is recommended
- All PCs require the latest Java Runtime Environment, which can be downloaded from www.java.com
Note:
- The courseware and lab guide for this course will be provided in a digital format. You can choose to install it onto a Windows PC, Mac, Apple iPad, or Android tablet
- If you are intending to take CUICAU, you do not need to take CUICEU, as CUICAU includes the content from CUICEU
Audience
- Cisco technical customers (IT, telephony members, etc.)
- Cisco technology partners
- Cisco employees
Prerequisites
- Working knowledge of Cisco Unified Contact Center Enterprise
- Working knowledge of contact center operations
Learning Objectives
- Overview of Cisco Unified Intelligence Center
- Reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
- How to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e., creating thresholds, show/hide columns, charts and more)
- How to create custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) as well as new data sources.
- How to install, administer, and provide security for the Cisco Unified Intelligence Center solution
1. Cisco Unified Intelligence Center Overview
- Introducing Cisco Unified Intelligence Center
2. Cisco Unified Intelligence Center Administration and Security
- Managing Users and Security in Cisco Unified Intelligence Center
3. Cisco Unified Intelligence Center Reports
- Running Cisco Unified Intelligence Center Reports
- Using Permalinks
- Modifying Cisco Unified Intelligence Center Stock Reports
4. Cisco Unified Intelligence Center Custom Reporting
- Creating a New Cisco Unified Intelligence Center Report
5. Cisco Unified Intelligence Center Overview for the Advanced User
- Understanding Cisco Unified Intelligence Center Deployment Considerations
6. Cisco Unified Intelligence Center Installation and Administration
- Cisco Unified Intelligence Center Security and License Types
- Installing Cisco Unified Intelligence Center
- Managing Cisco Unified Intelligence Center Components
- Understanding Cisco Unified Intelligence Center Administration
7. Using CUIC Value Lists and Collections
- Using Value Lists and Collections
8. Cisco Unified Intelligence Center Custom Reporting
- Understanding Cisco Unified CCE Key Concepts
- Using Report Definitions
- Searching Call Detail Records