Developing High Performance Teams

COURSE OUTLINE:

Description This 2-day workshop introduces participants to the need for problem solving, ineffective responses to problems, the elements of an effective solution, and the skills needed for effective problem solving. Students will also learn how to avoid inappropriate responses to problems, identify types of problem solvers, overcome barriers to problem solving, and identify phases of the problem-solving process. Special activities also cover the process for generating solution options and a method for prioritizing problems, the ability to identify a problem's root causes, developing and implementing an effective solution, tracking the success of your solutions, and defining multiple analysis techniques and different methods to reach conclusions. Participants also learn about logical and creative thinking, quantitative and qualitative analysis techniques, reasoning, and conclusions. Course Content

INTRODUCTIONS, LEARNING OBJECTIVES AND AGENDA

DISCUSSION OF PRE-ASSIGNMENT DISCUSSION OF PRE-ASSIGNMENT

THE TEAM PLAYER SURVEY

Validating your style Understanding your social and behavioral styles Moving out of your comfort zone Implications for change

THE OBSOLESCENCE OF HIERARCHY THE OBSOLESCENCE OF HIERARCHY

The downsizing of the workforce The move to cooperation Types of teams

EXPLORING HIGH PERFORMANCE TEAMS EXPLORING HIGH PERFORMANCE TEAMS

Tuckman's stages of teams The Team Performance Model Your role as the team leader Setting goals Communicating Involving Supporting

TEAM PROJECT

REVIEW

FROM INVOLVEMENT TO EMPOWERMENT

Developing competency Building trust and collaboration

THE FREEDOM FOR CREATIVE THINKING

Barriers to creative thinking Lateral thinking vs. vertical thinking Left brain/right brain The Six thinking hats

TEAM PROBLEM-SOLVING

The pursuit of improvement No lone rangers Types of problems Problem-solving tools

DECISION-MAKING CLIMATE

Developing an open atmosphere Using leadership skills to reach consensus The gradients of agreement

FACILITATION SKILLS

Encouraging divergent thinking Gathering points of view Facilitating convergent thinking

MANAGING TEAM CONFLICT

Open communication Sharing information Methods for dealing with conflict The six steps to conflict resolution

THE MANAGER'S ROLE IN MANAGING CHANGE

Empathy Communication Participation Helping the team move through the stages of change