Developing High Performance Teams
COURSE OUTLINE:
INTRODUCTIONS, LEARNING OBJECTIVES AND AGENDA
DISCUSSION OF PRE-ASSIGNMENT DISCUSSION OF PRE-ASSIGNMENT
THE TEAM PLAYER SURVEY
Validating your style Understanding your social and behavioral styles Moving out of your comfort zone Implications for change
THE OBSOLESCENCE OF HIERARCHY THE OBSOLESCENCE OF HIERARCHY
The downsizing of the workforce The move to cooperation Types of teams
EXPLORING HIGH PERFORMANCE TEAMS EXPLORING HIGH PERFORMANCE TEAMS
Tuckman's stages of teams The Team Performance Model Your role as the team leader Setting goals Communicating Involving Supporting
TEAM PROJECT
REVIEW
FROM INVOLVEMENT TO EMPOWERMENT
Developing competency Building trust and collaboration
THE FREEDOM FOR CREATIVE THINKING
Barriers to creative thinking Lateral thinking vs. vertical thinking Left brain/right brain The Six thinking hats
TEAM PROBLEM-SOLVING
The pursuit of improvement No lone rangers Types of problems Problem-solving tools
DECISION-MAKING CLIMATE
Developing an open atmosphere Using leadership skills to reach consensus The gradients of agreement
FACILITATION SKILLS
Encouraging divergent thinking Gathering points of view Facilitating convergent thinking
MANAGING TEAM CONFLICT
Open communication Sharing information Methods for dealing with conflict The six steps to conflict resolution
THE MANAGER'S ROLE IN MANAGING CHANGE
Empathy Communication Participation Helping the team move through the stages of change