Effective Communication

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RELATED COURSES

Professional Development
Business Skills

Communication Styles and Strategies

There are four basic social styles: driver, analytical, amiable, and expressive. Knowing your dominant social style and the styles of others can help you become a more effective communicator. In this course, you’ll learn how to identify your social style and that of others. You’ll explore the positive and negative characteristics associated with each social style and the possible conflicts that may arise between people with different social styles. You’ll also learn strategies from moving from an overly passive or aggressive communication style to an appropriate level of assertiveness.

Virtual short courses do not include materials or headsets.

Professional Development
Business Skills

Crucial Negotiation Skills

This one-day workshop teaches participants the basics of negotiations. Participants will learn how to identify objectives and variables, establish negotiation requirements, research the other party, determine concessions, formulate a plan for agreement, and determine the logistics of a negotiation. Workshop activities also cover the guidelines for conducting a successful negotiation and facilitating communication, questions a person should ask and appropriate responses, and situations that require a specific negotiation style. Participants will also learn how to gain control in a negotiation, use various negotiation tactics, and deal with unethical negotiation tactics.

Professional Development
Business Skills

Performance Management

This instructor-led course will provide the critical skills necessary to establish a work climate
conducive to managing employee performance. Students will learn how to help employees find
meaning in their jobs and stay on course, how to maximize employee input and participation during
an appraisal, how to maintain positive communication about expectations versus performance, and
how to follow up on agreements reached. Most professional and administrative employees today
do not understand how their work is evaluated. The techniques outlined in this course will help
students fashion a well-planned and thoughtful process for creating an open atmosphere for
discussion and for leading the way for employees’ personal development and growth.

Professional Development
Business Skills

Negotiating with Authority

Every day, in both your business life and personal life, you negotiate. Whether the topic is as informal as setting a curfew with a child or as formal as asking for a raise, the basic concepts are the same. By anticipating possible outcomes and knowing your exit plans, you’ll be in a better position to negotiate successfully. In this short course, you’ll discover strategies, tools, and techniques that will help you negotiate a solution that works for all parties involved.

Virtual short courses do not include materials or headsets.