Effective Communication

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Professional Development
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Improving Your Presentations

Whatever your career path, presenting material-whether to an individual, a small group, or your entire company-is inevitable. In this short course, you will learn the essential mechanics of presenting as well as the underlying aspects of nonverbal communication. This course will help you understand the concept of selling a presentation and the importance of creating a connection with the audience to make a lasting impact.

Virtual short courses do not include materials or headsets.

Professional Development
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Powerful Persuasion

Persuasion is the ability to influence people’s thoughts and actions through specific strategies. In this course, you’ll learn how to position your ideas and desires so that they appeal to others. You’ll explore the six laws of persuasion and the most effective persuasive strategies. You’ll also learn how to use persuasion to guide others to win-win solutions.

Virtual short courses do not include materials or headsets.

Professional Development
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Accessing Vertical Markets

How can serving fewer customers be more profitable? In this course, you’ll explore the benefits of narrowing your focus on markets in which the product is specific to an industry, trade, or other specialized customer. You’ll learn about the specialization effect, how to evaluate vertical markets, and review several examples of vertical markets and their particular characteristics.ï¿½

Virtual short courses do not include materials or headsets.

Professional Development
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Why Active Listening Makes You a Better Manager

Effective communication is vital to good management, and listening is one of the most important communication skills. In this course, you’ll explore what makes listening so difficult and how active listening techniques can improve understanding. You’ll also learn about the components of active listening and how active listening can make you a more engaged and engaging manager.

Virtual short courses do not include materials or headsets.