Email Etiquette

COURSE OUTLINE:

Description This one-day course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent passwords from being stolen. This course will also cover using the subject line, considering your recipient, managing e-mail volume and following netiquette guidelines.

Learning Objectives

Related Course: Email Etiquette - Webinar

Course Content


E-MAIL BASICS

- E-mail characteristics
- E-mail programs
- When to use e-mail
- Writing an e-mail message

E-MAIL POLICIES

- Company policies
- Copyright laws, viruses, and liability

E-MAIL FEATURES AND SECURITY

- Features of an e-mail program
- Securing e-mail

E-MAIL MESSAGES

- Message headers
- E-mail message body

E-MAIL EFFECTIVENESS

- E-mail recipients
- Message management

NETIQUETTE GUIDELINES

- Netiquette style
- Emoticons and abbreviations

COMPOSING ONLINE CORRESPONDENCE

- Online communication
- Language and punctuation
- Efficient writing habits