Getting Your Message Across

COURSE OUTLINE:

Description

Communication is vital to success, but it's not enough to simply send a message—you need to ensure that it's received and understood. In this course, you'll learn how barriers and filters impede communication and how to bridge the interpersonal gap so that your intentions have the desired effect. You'll also learn how active listening can make you a better communicator, how to use questions to confirm understanding, and how to deal with cultural factors that may interfere with your message.

Virtual short courses do not include materials or headsets.

Audience

All professionals

Learning Objectives

  • The importance of the communication loop model
  • The difference between barriers and filters
  • How the relationship of intent, action, and effect affects understanding
  • The questions you should ask about your audience and their expectations
  • Tips for managing intercultural communication

1. Introduction

  • The Importance of Communicating Effectively
  • Communication Types

2. Interpersonal Communication

  • Communication Loop
  • Obstacles to Communication
  • Interpersonal Gap

3. Sending a Message

  • Content and Objectives
  • Know Your Audience
  • Message Formats

4. Active Listening

  • How to Listen Actively
  • Components of Active Listening
  • Be an Active Listener
  • The Use of Questions and Perception Checking

5. Impact of Culture on Communication

  • What Is Culture?
  • What Is Intercultural Communication Competence?
  • Communicating Across Cultures
  • Cultural Dimensions
  • Tips for Managing Intercultural Communication