Implementing Cisco IOS Unified Communications Part 2

COURSE OUTLINE:

Description This is a 5-day advanced course in implementing Cisco Unified Communications Manager Express and Cisco Unity Express systems. As a follow-on course to Implementing Cisco IOS UC Systems (IIUC), CUCME students will learn to implement CME to support SCCP and SIP endpoints. In additon Unified Messaging Gateways (UMG), and PSTN calling will be configured. Students will configure CUE voicemail networking and VPIM. Operation and troubleshooting will include tracing and debugging of CME, CUE and UMG.

Audience

  • Network Administrators
  • Network Engineers
  • Network Managers
  • Systems Engineers
  • Network Designers

    Prerequisites

  • A fundamental understanding of LANs, WANs, IP switching and routing, Cisco IOS and Catalyst OS command line basics.
  • ICND1 and ICND2 or CCNA Boot Camp

    Learning Objectives

  • Explain the benefits and components of a Cisco Unified Communications system
  • Describe how traditional telephony systems operate
  • Describe the basic operation, protocols, and components involved in a VoIP call and configure a gateway to support these calls
  • Implement Cisco Unified Communications Manager Express to support a single site
  • Install Cisco Unity Express, configure Cisco Unity Express AutoAttendant, and troubleshoot Cisco Unity Express
  • Describe and implement the Cisco Smart Business Communications System using the Cisco Configuration Assistant

    Who should attend

    • Channel Partner / Reseller
    • Customer
    • Employee

    Certifications

    This course is part of the following Certifications:

    • Cisco IP Communications Express Specialist
    Prerequisites

    • Interconnecting Cisco Network Devices Part 1 (ICND1)
    • Implementing Cisco IOS Unified Communications (IIUC)

    Course Objectives

    Upon completing this course, the learner will be able to meet these overall objectives:

    • Configure the basic features and functionality of Cisco Unified Communications Manager.
    • Express to support IP phones, analog voice interfaces, digital voice interfaces, VoIP dial peers, digit manipulation, class of service, network management, and capturing Call Detail Records.
    • Configure advanced Cisco Unified Communications Manager Express features for both SIP and SCCP phones.
    • Implement hardware and software media resources: transcoding, conferencing, and music on hold 2 Implementing Cisco IOS Unified Communications Part 2 (IIUC2) v1.0 © 2008 Cisco Systems, Inc.
    • Implement Cisco Unified CallConnector Mobility server to track Cisco Unified Communications Manager Express phones and PSTN connections, provide single number reach services, and integrate call control through Windows add-ins.
    • Configure Cisco Unity Express: users, groups, voice mailboxes, Instant Messaging, VoiceView, notification, Live Record, Cisco Unity Express AutoAttendant, and troubleshoot Cisco Unity Express.
    • Extend Cisco Unity Express by configuring a Unified Messaging Gateway to simplify VPIM networking between Cisco Unity Express

    Course Content


    MODULE 1: CISCO UNIFIED COMMUNICATIONS SYSTEMS INTRODUCTION

    • Lesson 1: Introducing the Cisco Unified Communications System
    • Lesson 2: Understanding Cisco Unified Communications Applications

    MODULE 2: TRADITIONAL TELEPHONY OPERATIONS

    • Lesson 1: Understanding Traditional Telephony
    • Lesson 2: Introducing Analog Circuits
    • Lesson 3: Introducing Digital Circuits

    MODULE 3: VOIP FUNDAMENTALS

    • Lesson 1: Understanding Packetization
    • Lesson 2: Introducing VoIP Signal Protocols
    • Lesson 3: Implementing VLANs, Trunks, and Inter-VLAN Routing
    • Lesson 4: Preparing the Network to Support Cisco Unified Communications
    • Lesson 5: Connecting a VoIP System to a Service Provider Network
    • Lesson 6: Understanding Call Setup and Digit Manipulation
    • Lesson 7: Describing QoS

    MODULE 4: CISCO UNIFIED COMMUNICATIONS MANAGER EXPRESS IMPLEMENTATION

    • Lesson 1: Introducing Cisco Unified Communications Manager Express
    • Lesson 2: Defining Ephone-dn and Ephone
    • Lesson 3: Configuring Cisco Unified Communications Manager Express to Support Endpoints
    • Lesson 4: Implementing Basic Voice Features
    • Lesson 5: Maintaining a Cisco Unified Communications Manager Express System

    MODULE 5: CISCO UNITY EXPRESS IMPLEMENTATION

    • Lesson 1: Introducing Cisco Unity Express
    • Lesson 2: Implementing Cisco Unity Express

    MODULE 6: CISCO SMART BUSINESS COMMUNICATIONS SYSTEM IMPLEMENTATION

    • Lesson 1: Introducing the Cisco Smart Business Communications System
    • Lesson 2: Implementing the Cisco Smart Business Communications System Voice Features
    • Lesson 3: Implementing Additional Cisco Smart Business Communications System Features
    • Lesson 4: Maintaining a Cisco Smart Business Communications System