Implementing Cisco Unified Messaging


Description Implementing Cisco Unified Messaging, formerly Cisco Unified Communications System Engineer (UCSE) provides students with best practice information on how to administer, install, configure, operate, and maintain a Cisco Unity system in either a stand-alone voice mail or unified messaging environment, as well as lessons on Cisco Unity Connection. IUM is a 5-day instructor-led course with hands-on lab activities. It is one of the two courses recommended for indivuduals seeking qualification for the Cisco Unity Support Specialiation.

Who should attend

Cisco channel partners, resellers, customers, and employees


This course is part of the following Certifications:

  • CCIE Voice  (CCIEV Voice)
  • Cisco Unity Design Specialist
  • Cisco Unity Support Specialist

Students entering this course should have the following qualifications:

  • Solid understanding of Microsoft Windows, Microsoft Exchange, or IBM Lotus Domino
  • Ability to competently program at least one telephone switching equipment (i.e., Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definity Series, etc.)

Course Objectives

  • Module 1: An overview of a Cisco Unified Communications System
  • Module 2: Unity Connection
  • Module 3: Cisco Unified Communications General Setup
  • Module 4: Unified Communications Subscribers: A complete reference
  • Module 5: Unified Communications System Monitoring and Maintenance