Introduction to Salesforce Administration & Configuration
The class presents a broad range of topics cover just about everything on which a student will be tested. These topics include but are not limited to: basic administration, the Force.com architecture, configuration, customization and data management.
This class was specifically developed to help students prepare for both the Salesforce Certified Administrator exam and the Force.com Certified Developer exam. This class is an alternative to both the Administration Essentials for New Admins (ADM 201) and the Building Applications with Force.com and Visualforce (DEV401). A student in this class will learn how to administer Salesforce, configure Salesforce and develop new applications utilizing the Force.com platform.
This class is delivered by a senior instructor with many years of real world Salesforce experience and is specifically designed to prepare consultants to pass BOTH the Salesforce Certified Administrator Exam and the Force.com Certified Developer exam. The instructor will cover all the basic administration concepts within Salesforce in addition to sharing real world experiences and best practices.
The class presents a broad range of topics cover just about everything on which a student will be tested. These topics include but are not limited to: basic administration, the Force.com architecture, configuration, customization and data management. There is in depth coverage of system security topics such as: Users, Licenses, Profiles, Field Level Security, Permission Sets, Record Security, Organization Wide Defaults, Role Hierarchy & Roles, Sharing Rules, Account Teams, Sales Teams, and Queues. The object model related to sales force automation, marketing automation and service is thoroughly covered as well with sections on: Accounts, Contacts, Opportunities, Products & Price Books, Quotes, Leads, Campaigns, Cases, Solutions, Knowledge, Ideas and Answers. Students will also learn to develop new applications on the Force.com platform using the declarative interface. Analytics, including reports, dashboards, and list views will be covered in detail as well.
As a participant in the class, each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee.