iOS Support Essentials



In this course, you will learn how to use and support iOS9 to get the most out of your iPhone or iPad. You will learn how to share files, create documents, surf the web, back up and restore data, stay secure, and keep software up to date, among other topics.

Note: Students who have their own iPads or iPhones may bring them and follow along, but this is not necessary.


All users of iOS

1. Basic Features and Troubleshooting

  • iOS Versions Compared
  • Power Management
  • Activating, Upgrading or Downgrading iOS
  • Backing Up and Restoring Data
  • Multitasking and Splitscreen
  • Background Refresh and Data Usage
  • Motion Coprocessor

2. Email, Contacts, and Collaboration

  • AppleID
  • Email, General Practices
  • Microsoft Exchange
  • Active Sync
  • iCloud and iCloud Family
  • Contacts
  • Calendars
  • Managing Notifications
  • Sharepoint and Wikis
  • Facetime

3. Multimedia and Presenting

  • Camera and Video
  • Photos and Photostream
  • Connecting to a TV or Projector
  • AppleTV
  • AirPlay and Alternatives
  • Home Sharing

4. Apps and Files

  • App Store
  • The iOS File System
  • Sharing Files Between Apps
  • AirDrop
  • DropBox, Google and Other Cloud Services
  • Editing Text
  • iBooks, E-books and PDF

5. Security

  • Unlocking and Jailbreaking
  • Passcode and Encryption
  • TouchID
  • Restrictions
  • Guided Access
  • Find My iPad/iPhone and Location Services
  • Apple Wallet and ApplePay
  • Network Security for Business
  • App Security
  • Physical Security
  • Private Browsing
  • Standards Compliance

6. Shortcuts and Accessibility

  • Extensions and Keyboards
  • Entering and Editing Text
  • Zooming and Inverting the Display
  • VoiceOver
  • Dictation and Siri

7. Custom apps

  • The App Store Inside and Out
  • Volume Purchase Program
  • Custom B2B Apps
  • Buy or Develop In-House?
  • Dashcode
  • Xcode
  • iOS Developer Program