Management Essentials for New IT Managers

COURSE OUTLINE:

Description This course introduces students to the basics of moving from technical professional to manager. Students will learn management fundamentals, the role and skills required of the IT manager, and the basics of management planning and recruiting. Course activities also cover team building, team leadership and team management, conflict management, and communication skills. Finally, students examine network issues, strategies for purchasing and rolling out new hardware and software across the IT department, and how E-Commerce can maximize the benefits of the company Web site. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Course Content

MANAGEMENT AND PLANNING

Management basics Management roles and skills IT planning

STAFFING AN IT TEAM

IT recruitment basics Interviewing candidates

IT TEAM LEADERSHIP

Effective leadership Leadership styles and tactics

MANAGING A TEAM

Team building Team support

MANAGING THE IT DEPARTMENT

Networking Hardware, software, and security Web sites