Managing Today's IT and Technical Professionals



How do you get people who typically work alone to function as a team unit?How do you get through to your direct reports to give constructive feedback andcreate the right energy to get things done?

At this seminar, you'll broaden your perspective, get a keen understanding ofthe way technical professionals function, and communicate so you can get yourproject teams, task forces, and work groups working together with greaterefficiency. You will examine your role in everyday interaction and practicespecific skills on running meetings, coaching, and providing feedback, whileleveraging talents in your direct reports to help you reach your goals.

How You Will Benefit

  • Understand what drives or motivates IT professionals
  • Develop a broader organizational perspective
  • Learn which combination of best management approaches works best for your team of IT professionals
  • Align the IT professional's goals with business goals
  • Analyze performance based on business requirements


  • IT and technical professionals who have been, or expect to be, promoted to a management position
  • Experienced managers who are new to the technical environment

Learning Objectives

  • Use the MBTI� Instrument to understand your type and the working stylesof those you manage
  • How the characteristics of 'typical' IT professionals affectyour management action
  • Planning: the foundation of managing technical professionals
  • Making decisions with technical professionals
  • Delegating, motivating, and coaching
  • Choosing talented technical professionals
  • Managing progress and evaluating performance
  • Managing effective communication in a changing world

1. The Management of Technical Professionals

  • Challenges facing all managers
  • Particular challenges facing technical managers
  • Make the transition from technical professional to manager
  • Analyze your roles in leading, managing, delegating, and doing, and applythose roles appropriately

2. Applying Personality Type to Technical Professionals

  • Your personality type and that of others
  • Manage the implications of uniqueness and sameness
  • Use personality type in problem-solving
  • Adopt communication to different psychological types

3. SMART Objectives: A Foundation for Managing Technical Professionals

  • The use of the vision and mission
  • Set S.M.A.R.T. objectives

4. Making Decisions with Technical Professionals

  • The continuum of decision making
  • Choose the best approach for each decision
  • Use decision making to build your team

5. Delegating, Motivating, and Coaching: The Power Tools for Managing TechnicalProfessionals

  • Use the learning curve to manage technical professionals
  • Delegate for development and productivity
  • Motivate technical professionals
  • Use coaching and feedback for development

6. Choosing Talented Technical Professionals

  • Skills, behaviors, and talents that you need for any position
  • Construct effective interview questions
  • Legal and policy requirements in hiring
  • Conduct effective interviews

7. Managing Progress and Evaluating Performance

  • How to set expectations for performance
  • How to conduct formal annual performance reviews and informal quarterlyreviews
  • Use the power tools of delegation, motivation, and coaching to manageprogress and evaluate performance
  • Deal with mismatches between performance and need

8. Planning and Taking Action

  • Deploy a tactical plan
  • Make change happen