Microsoft Specialist: Windows 7 Boot Camp for Desktop Support Technicians



In an intense and immersive learning environment, you will build your hands-on skills and prepare for your Windows 7 certification exam. This extended-hours boot camp, led by senior Global Knowledge instructors, includes targeted lectures using Microsoft Learning recommended content as well as 12 months of access to over 25 hands-on remote labs. This boot camp includes the exam voucher required for certification, along with one free retake voucher if needed. It also includes access to our Microsoft Boot Camp Exclusives, providing indispensable certification exam prep.

This course incorporates content from Microsoft Official Courses (MOC):

  • Installing and Configuring Windows 7 Client (M6292)
  • Troubleshooting and Supporting Windows 7 in the Enterprise (M6293)
  • Planning and Managing Windows 7 Desktop Deployments and Environments (M6294)

You Will Prepare for These Exams:

  • 70-685: Windows 7, Enterprise Desktop Support Technician

Upon Passing the Exams You Will Earn These Certifications:

  • Microsoft Specialist: Windows 7, Enterprise Desktop Support Technician


  • MCITP: Enterprise Support Technicians on Windows Vista
  • MCDST on Windows XP
  • IT professionals with a minimum of three years of experience installing, configuring, and administering clients in a Windows networked environment and also have experience deploying operating systems and applications. Candidates should be familiar with the client administration capabilities of Windows Server and with management tools such as the System Center suite of products.


  • Required:
    • At least three years of experience installing, configuring, and administering clients in a Windows networked environment
    • Experience deploying operating systems and applications
    • Familiarity with the client administration capabilities of Windows Server and with management tools such as the System Center suite of products
  • Recommended: Implementing and Administering Windows 7 in the Enterprise (Course 6183)
  • Learning Objectives

    • Key topics and concepts addressed on the Microsoft Specialist: Windows 7 exams
    • Use Transcender test-preparation software to reinforce learning objectives, validate current knowledge, and review the most comprehensive and realistic exam questions
    • Pinpoint your weak areas and strengthen them to ensure exam success

    1. Installing, Upgrading, and Migrating to Windows 7

    • Prepare to Install Windows 7
    • Perform a Clean Installation of Windows 7
    • Perform an Image-Based Installation of Windows 7
    • Configure application compatibility

    2. Configuring Disks and Device Drivers

    • Partition Disks in Windows 7
    • Manage Disk Volumes
    • Maintain Disks in Windows 7
    • Install and Configure Device Drivers

    3. Configuring File Access and Printers on Windows 7 Client Computers

    • Authentication and Authorization
    • Manage File Access in Windows 7
    • Manage Shared Folders
    • Configure File Compression
    • Manage Printing

    4. Configuring Network Connectivity

    • Configure IPv4 Network Connectivity
    • Configure IPv6 Network Connectivity
    • Implement Automatic IP Address Allocation
    • Name Resolution
    • Troubleshoot Network Issues

    5. Configuring Wireless Network Connections

    • Wireless Networks
    • Configure a Wireless Network

    6. Securing Windows 7 Desktops

    • Security Management in Windows 7
    • Secure a Windows 7 Client Computer by Using Local Security Policy Settings
    • Secure Data by Using EFS and BitLocker
    • Configure Application Restrictions
    • Configure User Account Control

    7. Configuring Network Security in Windows 7

    • Configure Windows Firewall
    • Configure Security Settings in Internet Explorer 8
    • Configure Windows Defender

    8. Optimizing and Maintaining Windows 7 Client Computers

    • Maintain Performance by Using the Windows 7 Performance Tools
    • Maintain Reliability by Using the Windows 7 Diagnostic Tools
    • Back Up and Restore Data by Using Windows Backup
    • Restore a Windows 7 System by Using System Restore Points
    • Configure Windows Update

    9. Deploying Windows 7 by Using Windows Deployment Services (WDS)

    • WDS
    • Design and Configure WDS for Windows 7 Deployment

    10. Implementing a Troubleshooting Methodology

    • EDST Job Role
    • Troubleshooting Steps

    11. Using Group Policy to Centralize Configuration

    • Group Policy Application
    • Resolving Client Configuration Failures and GPO Application Issues

    12. Troubleshooting Hardware Device, Device Driver, and Performance Issues

    • Hardware Troubleshooting
    • Troubleshoot Physical Failures
    • Monitor Reliability and Performance
    • Configure Performance Options in Windows 7
    • Troubleshoot Device Driver Failures

    13. Troubleshooting Network Connectivity Issues

    • Determine Network Settings

    14. Troubleshooting Remote Connectivity Issues

    • Troubleshoot VPN Connectivity Issues
    • Using Remote Desktop
    • Troubleshoot User Issues by Using Remote Assistance
    • Troubleshoot NAP Issues
    • Troubleshoot DirectAccess Issues

    15. Troubleshooting Logon and Resource Access Issues

    • Troubleshoot User Logon Issues
    • Troubleshoot User Profile Issues
    • Troubleshoot File Access Issues
    • Troubleshoot File Permissions Issues
    • Troubleshoot Printer Access Issues

    16. Troubleshooting Security Issues

    • Recover Files Encrypted by EFS
    • Recover BitLocker-Protected Drives
    • Troubleshoot Internet Explorer and Content Access Issues

    17. Troubleshooting Operating System and Application Issues

    • Troubleshoot Application Installation Issues
    • Troubleshoot Application Operations Issues
    • Apply Application and Windows Updates

    18. Assessing Application Compatibility in Windows 7

    • Application Compatibility

    19. Designing, Configuring, and Managing the Client Environment

    • Planning Client Configuration
    • Design and Configure Standard System Settings
    • Design and Configure Internet Explorer Settings
    • Design and Configure Security Settings
    • Design and Implement Group Policy
    • Troubleshoot Group Policy

    20. Planning and Deploying Applications and Updates to Windows 7 Clients

    • Determine the Application Deployment Method
    • Deploy Office 2007
    • Plan and Configure Desktop Updates by Using WSUS