Office 365 Administration and Troubleshooting (M10997)

COURSE OUTLINE:

Description

This course will discuss administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course will arm you with the skills to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

NOTE: This course is intended for IT professionals who are or will be required to support an existing enterprise Office 365 deployment.� For those evaluating or deploying a new enterprise Office 365 environment please refer to Enabling and Managing Office 365 (M20347).

Audience

IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365.

Prerequisites

  • Before attending this course, students must have the following:
  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS)
  • A minimum of one year of experience working with name resolution, including DNS�
  • Experience working with certificates, including public key infrastructure (PKI) certificates�
  • Experience working with Windows PowerShell�
  • Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required

Learning Objectives

  • Describe Office 365 services
  • Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell
  • Administer and troubleshoot directory synchronization and directory objects
  • Administer and troubleshoot Skype for Business
  • Administer and troubleshoot SharePoint Online
  • Administer and troubleshoot Office 365 ProPlus

Office 365 services Overview

  • Overview of Office 365 services
  • Office 365 licensing overview
  • Office 365 tenant configuration
  • Office 365 clients

Office 365 administration, tools, and techniques

  • Managing Office 365 with administrative portals
  • Managing Office 365 with Windows PowerShell
  • Managing administrative access in Office 365
  • Troubleshooting administration in Office 365

Administering and troubleshooting directory synchronization and directory objects

  • Directory synchronization and federation overview
  • Azure AD Connect management
  • Managing users and groups objects in Office 365

Administering and troubleshooting Microsoft Exchange Online

  • Overview of Exchange Online management
  • Administering Exchange Online recipients
  • Administering client access policies in Exchange Online
  • Troubleshooting Exchange Online

Administering and troubleshooting Skype for Business

  • Skype for Business management overview
  • Administering users and connectivity in Skype for Business
  • Troubleshooting Skype for Business

Administering and troubleshooting SharePoint Online

  • SharePoint Online management overview
  • Administering SharePoint Online site collections
  • Administering external users in SharePoint Online
  • Configuring OneDrive for Business
  • Troubleshooting SharePoint Online

Planning and deploying Office 365 ProPlus

  • Overview of Office 365 ProPlus
  • Managing user-driven Office 365 ProPlus deployments
  • Troubleshooting Office 365 ProPlus deployments

Administering and troubleshooting compliance and security in Office 365

  • Overview of compliance features in Office 365
  • Administering Azure Rights Management in Office 365
  • Administering compliance features in Office 365
  • Configuring and administering email security in Office 365
  • Troubleshooting Office 365 compliance and protection