Sierra 101: OS X Support Essentials 10.12



Sierra 101 OS X Support Essentials 10.12 is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Sierra. This course is designed to give students a tour of the breadth of OS X Sierra and the best methods for effectively supporting users of OS X Sierra systems. The course is a combination of lectures and hands-on exercises that provide real-world experience. Includes authorized Apple Pro Training Series workbook.

Virtual Students:

Virtual students will need to setup two (2) computers in order to take the class remotely. The first can be a PC, tablet or Mac capable of running Adobe Connect or Scopia Desktop. The second computer must be a Mac running the latest version of OS X Sierra. This setup will allow online students to view the presentation on one computer and do support exercises on the other one.

For Connected Classroom attendees:�

Connected events will be held at a local training center with state-of-the-art video conferencing equipment allowing the course to be broadcast to multiple locations. Students will have the same classroom experience and interact live with the connected classroom instructor. The instructor will be on a large, HD quality screen with interactive video and audio to listen and communicate with students. A second large HD quality screen will display the instructor�s live presentation.


  • Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
  • Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X


Knowledge of OS X and basic computer navigation

Learning Objectives

  • The OS X Sierra troubleshooting process
  • How to use OS X Sierra tools and resources to troubleshoot OS X Sierra
  • OS X Sierra features and functionality, including how to find more information about OS X Sierra
  • How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification

Part 1: Installation and Configuration

  • Install OS X Sierra
  • Setup and Configuration
  • OS X Recovery
  • OS X Software Updates

Part 2: User Accounts

  • User Accounts
  • User Home Folders
  • System Security
  • Keychain Management

Part 3: File Systems

  • File systems and Storage
  • FileVault2
  • Permissions and Sharing
  • File System Troubleshooting
  • SIP

Part 4: Data Management

  • Hidden Items and Shortcuts
  • System Resources
  • Metadata and Spotlight
  • File Archives
  • Time Machine

Part 5: Applications and Processes

  • Application Installation
  • Document Management
  • Application Management and Troubleshooting

Part 6: Network Configuration

  • Network Essentials
  • Advanced Network Configuration
  • Network Troubleshooting

Part 7: Network Services

  • Network Services
  • Host Sharing and Personal Firewall

Part 8: System Management

  • Peripherals and Drivers
  • Print and Scan
  • System Troubleshooting