Teamwork: Building Better Teams

COURSE OUTLINE:

Description This one-day course will guide participants to define what a â€œteamâ€ is and the different kinds of teams there are. We will look at some of the benefits and pitfalls of team work. Participants will also discuss establishing team norms or ground rules that can be used to help teams work together. Learning Objectives This one-day workshop will help you teach participants:

The different kinds of teams
How to develop team norms
The Gradients of Agreement
How to identify their team player style
Ways to become a better team player
Ways to build team trust
Two models of team development

Defining Teams To get started, you will guide participants to define what a team is and what different kinds of teams there are. You will also have participants demonstrate synergy through a simple exercise. Establishing Team Norms This session will look at some of the benefits and pitfalls of teams. We will also discuss establishing team norms: ground rules that a team can use to help them work together. Working as a Team During this session, you will have participants look at a tool called the Gradients of Agreement. You will also discuss how it can help them interact with their teammates. Glenn Parker Team Survey During this session, participants will complete a survey constructed by Glenn Parker, a business consultant who has done a great deal of research on teams. This survey will help participants identify their team player style. Participants will then work in small groups to discuss the strengths and weaknesses of their style. Building Team Trust Trust is one of those mainstay virtues. It is the bond that allows any kind of significant relationship to exist between people. In small groups, participants will discuss some basic ways to establish and build trust on their team. The Stages of Team Development Every group of people, whether they are a team or just a group working together, grows and evolves. We will spend this session looking at Tuckman and Jensenâ€™s four stages of team development: forming, storming, norming, and performing. Towers Another way of looking at team development is the TORI model. Participants will experience this model through a fun exercise. Communication If a team is going to succeed, they must be able to communicate well with each other. This session will cover some basic principles of communication. Becoming a Good Team Player There are some skills that participants can develop to become better team players. In this session, we will discuss some Really Useful Attitudes and some Really Useless Attitudes. Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

RELATED COURSES

Professional Development
Management & Supervision

ITIL Service Capability: Operational Support and Analysis

In this course, you will be immersed in the practical aspects of the ITILservice lifecycle and processes associated with the operational support andanalysis of services and service delivery. You will cover the operational-levelprocess activities and supporting methods and approaches to executing theseprocesses in a practical, hands-on learning environment. This course includeslecture, exercises, and scenario-based exam questions to increase yourunderstanding of the core disciplines of ITIL best practices and position you tosuccessfully complete the associated exam. The exam will be offered on thelast day of the course at 1:00 pm.

The main process and function focus areas of this course include:

Event management process
Incident management process
Request fulfillment process
Problem management process
Access management process

The organizational functions focused on in this course include:

Service desk
Technical management
IT operations management
Application management

Please note: The ITIL Foundation certification is required to take the examat the end of class. Proof of certification must be provided no later than thefirst day of class.

Certification:

ITIL Intermediate Qualification: Operational Support and Analysis Certificate

Professional Development
Management & Supervision

Stress Circus: How to become the Ringmaster of a Balanced Life

Does your life feel like a circus, with too much going on all at once…and the animals are in charge? Learn proven strategies for managing stress and having more balance, fun and peace in your life in our 2-day program.

The course also includes 30 days of follow-up coaching with the instructor. Each participant will receive 4, thirty-minute, one-on-one phone calls with instructor, James, to review their personal stress plan and to provide support and accountability.

Professional Development
Management & Supervision

Cross-Cultural Business Communication

This instructor-led course teaches students the basics of cross-cultural business communication.
Students learn about how cultural differences affect speech, nonverbal and written communication.
Students learn how to identify cross-cultural barriers, work with interpreters and translators,
organize and participate in cross-cultural meetings, and handle negotiations and problem solving in
cross-cultural meetings. Students also learn about building relationships as well as teams across cultures.

Professional Development
Management & Supervision

Preventing Workplace Harassment

This 2-day workshop teaches participants about dealing with sexual harassment in the workplace. Participants will define sexually harassing behavior, and discuss the costs as well as the psychological, health-related, and career-related effects of sexual harassment. Workshop activities include examining the laws against, and the liabilities of, sexual harassment, identifying verbal and nonverbal behaviors, and making an effort to prevent sexual harassment. Participants will also learn about having a sexual harassment policy, responding appropriately to an employee being harassed and to the accused, and identifying the repercussions of sexual harassment in an organization.