VMware vSphere: Troubleshooting Workshop [V6.0]



This hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere environment. This workshop also increases your skill and competence in using the command line interface to analyze problems. The workshop is based on VMware ESXi 6 and VMware vCenter Server 6. You will spend approximately 75 percent of class in hands-on labs.

  • System administrators
  • System integrators
Prerequisites Required prerequisites include completion of one of the following:
  • VMware Certified Professional 6 - Data Center Virtualization (VCP6-DCV)
  • VMware vSphere: Fast Track [V6]
  • VMware vSphere: Optimize and Scale [V6]
  • Equivalent knowledge and administration experience with ESXi and vCenter Server
Note: Experience working with a command-line interface is highly recommended. Learning Objectives
  • Use vSphere Web Client, the command-line interface, and logs to diagnose and resolve problems in the vSphere environment
  • Principals and procedures related to troubleshooting
  • Troubleshoot networking issues and recover from them
  • Storage failure scenarios and resolve the issues
  • Troubleshoot vSphere cluster failure scenarios and analyze possible causes
  • Diagnose common VMware vSphere High Availability issues and provide solutions
  • Troubleshoot problems related to virtual machine migration (VMware vSphere vMotion) and improve resource use (VMware vSphere Distributed Resource Scheduler)
  • Troubleshoot vCenter Server issues
  • Identify ESXi host issues (analyze failure scenarios and correct them)
  • Troubleshoot faulty virtual machines, including installation issues, snapshot issues, and connection issues

1. Course Introduction

  • Course objectives
  • Scope and topics covered by the course
  • Online technical resources
  • VMware education system and certification tracks

2. Introduction to Troubleshooting

  • Identify the effects of a system problem
  • Troubleshooting scope
  • Use a structured approach
  • Troubleshooting principals
  • Follow a logical troubleshooting procedure
  • Troubleshooting examples

3. Troubleshooting Tools

  • Use command-line tools to identify and troubleshoot problems
  • Use VMware vSphere Management Assistant
  • Locate and interpret important log files
  • Export relevant log files for technical support
  • Use vRealize Log Insight for log aggregation and problem analysis
  • Use vRealize Log Insight for efficient log search

4. Networking

  • Symptoms of network-related problems
  • Resolve standard and distributed switch issues
  • Virtual machine connectivity issues
  • Common management network connectivity issues and restore configurations
  • Prevent potential problems

5. Storage

  • Troubleshoot storage (iSCSI, NFS, VMFS, and VSAN) connectivity problems
  • Hardware malfunction and software misconfiguration scenarios
  • Identify multipathing-related issues, including PDL and APD
  • Analyze possible causes, recover from the faulty conditions, and restore storage visibility

6. vSphere Clusters

  • Identify and recover from vSphere HA related issues
  • Troubleshoot various types of vSphere vMotion issues related to virtual machine migrations
  • Recover from vSphere DRS problems to achieve proper function and balanced resource use
  • vSphere cluster failure scenarios and possible solutions

7. vCenter Server and ESXi

  • vCenter Server and Platform Services Controller (PSC) architecture in vSphere 6
  • Identify and resolve authentication issues
  • Troubleshoot VMware Certificate Authority (VMCA) and certificate store issues
  • Fix vCenter Server services issues
  • ESXi host and vCenter Server failure scenarios and resolve the issues

8. Virtual Machines

  • Common virtual machine snapshot issues
  • Possible causes and resolve virtual machine power-on issues
  • Troubleshoot virtual machine connection state issues
  • Resolve problems seen during VMware Tools installations
  • Content library and identify common misconfigurations
  • Failure scenarios and provide solutions