XenApp and XenDesktop Advanced Concepts - Troubleshooting (CXD-302)

COURSE OUTLINE:

Description

In this course, you will learn about the tools used and issues encountered by Citrix support using real world support ticket scenarios. You will have access to a virtual lab environment to troubleshoot some of the top support issues and learn how to effectively identify the root cause and implement appropriate solutions. The course covers XenApp and XenDesktop services, databases, StoreFront, and Virtual Delivery Agent registration and connection.�

Audience

  • Architects
  • Consultants
  • Engineers
  • Administrators

Learning Objectives

  • Apply a methodical process to troubleshoot issues with Citrix components
  • Use troubleshooting tools to identify root cause of issues
  • Use CDF tracing and logging to identify root cause of issues
  • Use the XenApp and XenDesktop PowerShell SDK to troubleshoot and remediate issues
  • Troubleshoot XenApp and XenDesktop services
  • Troubleshoot database connectivity issues
  • Troubleshoot Citrix StoreFront
  • Troubleshoot user connection issues
  • Troubleshoot the Virtual Delivery Agent (VDA) registration process

1. Troubleshooting Introduction

  • Support methodology
  • Troubleshooting tools
  • Citrix Director
  • CDF tracing
  • Citrix Insight Services
  • Citrix Diagnostic Toolkit

2. Using PowerShell

  • PowerShell structure and syntax
  • PowerShell help and discovery Cmdlets
  • XenApp and XenDesktop PowerShell SDK

3. Troubleshooting StoreFront

  • StoreFront authentication
  • StoreFront enumeration
  • StoreFront services
  • XML Broker issue
  • Subscription store backup and restore

4. Troubleshooting the XenApp and XenDesktop Controller

  • FMA services architecture
  • Validating FMA services
  • XenApp and XenDesktop SQL connectivity and authentication
  • XenApp and XenDesktop site recovery and cleanup

5. Troubleshooting VDA Registration

  • VDA registration options
  • VDA registration communications
  • Common registration failures
  • VDA registration troubleshooting methods

6. Troubleshooting VDA Connections

  • Connection communication flow
  • Common connection failures
  • Citrix Receiver clean-up
  • XenApp load balancing issues
  • Analyzing ICA files
  • Active Directory authentication with Citrix Director
  • Enhanced reboot scheduling in Citrix Studio