Business Process Mapping & Modeling

COURSE OUTLINE:

Description Business process mapping and modelling is an essential component of Business Process Redesign (BPR), as well as other business process improvement initiatives. These include reengineering, systems development, quality management and continuous process improvement. In this 3-day workshop, students will acquire the knowledge and skills to map and accurately model business processes at the detailed workflow level as well as the enterprise level.

Learning Objectives
Students will learn the Business Process Modelling Notation (BPMN) and the Integrated Definition for Process Modelling (IDEF0) method. These are open mapping and modelling standards that are used by a number of leading business process modeling tools. They are easy to understand and can be applied to all aspects of business process innovation. These methods facilitate intuitive analysis, creative thinking, and the development of IT systems.

Course Content

INTRODUCTIONS, PERSONAL LEARNING OBJECTIVES, AGENDA

THE PROCESS VIEW: AN INTRODUCTION TO BUSINESS PROCESSES

IDENTIFYING AND NAMING BUSINESS PROCESSES

BUSINESS PROCESS ARCHITECTURE

BASIC BUSINESS PROCESS MAPPING AND MODELLING CONCEPTS

STARTING A BUSINESS PROCESS MODEL

ESTABLISHING THE SCOPE OF THE MODEL

USING THE BUSINESS PROCESS MODELLING NOTATION TO CREATE PROCESS DIAGRAMS

THE IDEF0 MODELLING METHOD

MODELLING ACTIVITIES AND OBJECTS

DEVELOPING DECOMPOSITION DIAGRAMS

INTEGRATING PROCESS MODELS

GATHERING THE RIGHT INFORMATION

IMPROVING PROCESSES USING MODELS

PREPARING TO-BE MODELS

SIMULATING BUSINESS PROCESSES

AUTOMATING PROCESSES USING MODELS

CHOOSING THE RIGHT MODELLING TOOL.

RELATED COURSES

Professional Development
Business Skills

Communication Styles and Strategies

There are four basic social styles: driver, analytical, amiable, and expressive. Knowing your dominant social style and the styles of others can help you become a more effective communicator. In this course, you’ll learn how to identify your social style and that of others. You’ll explore the positive and negative characteristics associated with each social style and the possible conflicts that may arise between people with different social styles. You’ll also learn strategies from moving from an overly passive or aggressive communication style to an appropriate level of assertiveness.

Virtual short courses do not include materials or headsets.

Professional Development
Business Skills

Critical Thinking

By learning the critical thinking strategies outlined within this book, you will make effective decisions based on careful evaluation, develop the best solutions to problems, identify key issues without getting sidetracked, and use critical thinking to write and speak with impact. It’s easy to fall into “thinking traps” such as emotional manipulation, deceptive reasoning and…

Professional Development
Business Skills

AMA’s 2-Day Business Writing Workshop

Would you like a quick and easy method for composing documents such asletters, memos, reports, proposals, and performance appraisals in an organizedformat? In this seminar, you will learn basic document formats and formulas fortackling any kind of writing task and communicating to your readers what theyneed to know. You’ll streamline your writing process and save time by focusingon what to write instead of how to write it.

You will also learn to:

Quickly organize your thoughts and generate content
Eliminate numerous time-consuming revisions
Rid your writing of ‘fluff,’ so you’ll generate concise content

Bring a current project and get one-on-one feedback.

Professional Development
Business Skills

Communication and Interpersonal Skills: A Seminar for IT and Technical Professionals

Whether you’re an IT professional, engineer, scientist, or researcher, communicating with others-both technical and non-technical professionals-is an essential part of the job. In this seminar, you will gain the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.