Communication Strategies

COURSE OUTLINE:

This two-day workshop is designed to help improve communication skills with other people in your workplace or at home. Participants will have the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. The workshop will also to help reveal appropriate information about ourselves, as well as get a handle on how to better manage ourselves for a better professional image. This workshop is available for private and customized training sessions, either at your facility or at an Motivaim facility near you. Contact your Account Manager for more information. For more information, please see the complete class outline. Course Length 2.0 Days Description This two-day workshop is designed to help improve communication skills with other people in your workplace or at home. Participants will have the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. The workshop will also to help reveal appropriate information about ourselves, as well as get a handle on how to better manage ourselves for a better professional image. This workshop is available for private and customized training sessions, either at your facility or at an Motivaim facility near you. Contact your Account Manager for more information. Learning Objectives

Identify common communication problems that may be holding you back.
Develop skills in asking questions that give you information you need.
Learn what your non-verbal messages are telling others.
Develop skills in listening actively and empathetically to others.
Learn how to firmly stand your ground and make your feelings heard.
Enhance your ability to handle difficult situations without being manipulated.
Be more aware of six critical elements of our communication with others.

The Ten Commandments of Positive Relationships During this session, participants will explore ten ways to build positive relationships, including using uplifting messages. Self-Awareness Knowing your fears can help you address them. Participants will complete a self-confidence assessment and then the group will discuss fears and solutions. Communication During this session, you will help participants identify their strengths and weaknesses through a personal exercise and a role-play. Communication Barriers After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to illustrate how these barriers apply to everyday life. Asking Questions This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise. Listening Skills Participants will work on their listening skills by participating in two quizzes and a role play. We have also provided two lectures for the trainer. Remembering Names To start the second day, participants will complete a list of the names of other participants. Then, the trainer can segue into a discussion on tips for remembering names. Body Language To begin this session, the trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further. Johari Windows The Johari Window is a way of looking at our self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session. Self-Image During this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise. Frame of Reference This session will explore our frame of reference and the assumptions that we make through a lecture, large group exercise, and group discussion. Five Approaches to Relationships We will begin this topic with a short lecture. Then, participants will explore a particular approach of their choice in a small group. Next, each group will report their findings. Assertiveness How we see ourselves has an impact on how we interact with others. Through lecture, case studies, and discussion, this session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively. Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan. Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives. The Ten Commandments of Positive Relationships During this session, participants will explore ten ways to build positive relationships, including using uplifting messages. Self-Awareness Knowing your fears can help you address them. Participants will complete a self-confidence assessment and then the group will discuss fears and solutions. Communication During this session, you will help participants identify their strengths and weaknesses through a personal exercise and a role-play. Communication Barriers After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to illustrate how these barriers apply to everyday life. Asking Questions This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise. Listening Skills Participants will work on their listening skills by participating in two quizzes and a role play. We have also provided two lectures for the trainer. Remembering Names To start the second day, participants will complete a list of the names of other participants. Then, the trainer can segue into a discussion on tips for remembering names. Body Language To begin this session, the trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further. Johari Windows The Johari Window is a way of looking at our self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session. Self-Image During this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise. Frame of Reference This session will explore our frame of reference and the assumptions that we make through a lecture, large group exercise, and group discussion. Five Approaches to Relationships We will begin this topic with a short lecture. Then, participants will explore a particular approach of their choice in a small group. Next, each group will report their findings. Assertiveness How we see ourselves has an impact on how we interact with others. Through lecture, case studies, and discussion, this session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively. Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

RELATED COURSES

Professional Development
Business Skills

Organizational Behavior

This 1-day workshop defines organizational behavior and identifies the variables and characteristics that influence an individual’s behavior in the workplace. Students will learn about groups and teams, decision-making processes, and conflict management within an organization. Course activities also cover communication styles, channels, organizational structure, and culture and its impact on employees. Students also learn how to perform a job analysis and job redesign.

Professional Development
Business Skills

Collaborative Leadership Skills for Managers

Why become a collaborative leader? Because it gives you the ability to break down silos to create an energetic department and team that has better business results.

This seminar will give you the skills to be an adaptive manager-someone who can create clarity and vision and build mutual trust with your team and other departments. You will learn how to inspire optimal performance from team members and help bring out their strongest talents.

How You Will Benefit

Become more effective by enabling each team member to share ideas and generate solutions
Remove roadblocks that prevent employees from doing their best work
Enhance team creativity and involvement without expensive programs or initiatives
Differentiate yourself and become more influential in your organization
Help increase employee retention and engagement
Develop a mindset that can increase your innovation skills and produce new ideas
Provide greater opportunities for employees to own and implement their ideas
Reduce performance issues by increasing employee involvement and leadership skills

Professional Development
Business Skills

Management Skills for New Supervisors

Change is normal. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who have different interests and viewpoints.

This course will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate, and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and people skills to meet your new challenges with increased confidence, respect, and power.

Professional Development
Business Skills

Conflict Management

Sooner or later, you’ll have to deal with conflict on work teams. Effectively managing that conflict is vital to your team’s success. In this course, you’ll learn about ways to minimize unhealthy conflict and methods for resolving it when it does occur. You’ll also find out about conflict resolution methods and when to best use them.

Virtual short courses do not include materials or headsets.