- Identify common communication problems that may be holding you back.
- Develop skills in asking questions that give you information you need.
- Learn what your non-verbal messages are telling others.
- Develop skills in listening actively and empathetically to others.
- Learn how to firmly stand your ground and make your feelings heard.
- Enhance your ability to handle difficult situations without being manipulated.
- Be more aware of six critical elements of our communication with others.