Communication Styles and Strategies

COURSE OUTLINE:

Description

There are four basic social styles: driver, analytical, amiable, and expressive. Knowing your dominant social style and the styles of others can help you become a more effective communicator. In this course, you'll learn how to identify your social style and that of others. You'll explore the positive and negative characteristics associated with each social style and the possible conflicts that may arise between people with different social styles. You'll also learn strategies from moving from an overly passive or aggressive communication style to an appropriate level of assertiveness.

Virtual short courses do not include materials or headsets.

Audience

All professionals

Learning Objectives

  • How to identify your social style
  • Conflicts that may arise between people with different social styles
  • Characteristics of passive, aggressive, and assertive communicators
  • The relationship between assertiveness and responsiveness
  • Strategies for improving your communication style

1. Social Styles and Communication

  • Social Styles
  • Two Variables: Assertiveness and Responsiveness
  • Four Social Styles: Driver, Analytical, Amiable, and Expressive
  • Style Complications
  • Possible Conflicts
  • How to Use Social Styles

2. Assertive Communication

  • Assertiveness Scale
  • Passive Communicators
  • Aggressive Communicators
  • Assertive Communicators

3. Strategies for Improvement

  • General Strategies
  • Strategies for Passives
  • Strategies for Aggressives