Conducting Effective Performance Reviews

COURSE OUTLINE:

Description This 3-day Motivaim PDS Employee Performance Management workshop teaches participants how to set performance objectives that give supervisors and employees a similar focus, and targets to aim for. Participants will also review concepts on how to coach and give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop.

Learning Objectives
- Recognize the importance of having a performance review process for employees.
- Demonstrate an understanding of core competencies and how to work with a core competency model.
- Identify the performance management cycle, and the part employees, managers and organizations play in that cycle.
- Understand how to work with employees to set performance objectives and standards.
- Develop skills in observing and giving feedback, listening and asking questions, for effective coaching and improved performance.
- Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
- Make the performance review legally defensible.

Course Content


INTRODUCTION AND COURSE OVERVIEW

BASICS OF PERFORMANCE APPRAISALS

EMPLOYEES’ CONCERNS ABOUT PAS

WHAT MAKES PAS A DEFENSIBLE PROCESS?

STEREOTYPES

THE PERFORMANCE MANAGEMENT PROCESS

SMART GOALS

GOAL SETTING

THE PERFORMANCE MANAGEMENT CYCLE

SETTING STANDARDS

PERFORMANCE DEVELOPMENT PLAN

FEEDBACK AND COMMUNICATION

LISTENING AND ASKING QUESTIONS

FEEDBACK

CHARACTERISTICS OF EFFECTIVE FEEDBACK

ACCEPTING CRITICISM

PLANNING THE INTERVIEW

THE INTERVIEW

MAINTAINING PERFORMANCE

BEHAVIOR CONTRACTS

HANDLING PERFORMANCE PROBLEMS

THE WORST CASE SCENARIO

PRE-ASSIGNMENT REVIEW

PERFORMANCE MANAGEMENT CHECKLISTS

WORKSHOP WRAP-UP