Cross-Cultural Business Communication

COURSE OUTLINE:

Description This instructor-led course teaches students the basics of cross-cultural business communication. Students learn about how cultural differences affect speech, nonverbal and written communication. Students learn how to identify cross-cultural barriers, work with interpreters and translators, organize and participate in cross-cultural meetings, and handle negotiations and problem solving in cross-cultural meetings. Students also learn about building relationships as well as teams across cultures.

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Critical Thinking

Critical thinking is the ability to correctly understand information, asituation, or problem from different perspectives in order to take or suggestthe best possible action. In business, it’s truly an essential skill forsuccess-and a proven way to distinguish yourself and your organizationalcontributions. Critical thinking skills provide ways to arrive at betterdecisions with greater confidence and can help you clearly determine whatmatters in the face of any business challenge.

Utilizing models, application, and skills practice, this seminar gives you theknowledge and tools you need to effectively apply critical thinking in yourorganization. Rather than focusing on the science of critical thinking, thecourse explores the art of applying critical thinking skills in a businesssetting and gives you hands-on practice and feedback so you can use itimmediately when you return to work.

This blended learning course combines instructor-led training with onlinepre- and post-seminar assessments, tune-up courses, and other resources toprovide a compelling and more comprehensive experience for you, maximize yourtraining goals, and produce a greater return-on-investment for you and youremployer.

How You Will Benefit

Understand critical thinking and receive feedback and a roadmap to helpyou develop your critical thinking skills
Learn and practice critical thinking skills and techniques
Use critical thinking skills when making business decisions and takingaction
Select specific techniques to improve how you recognize assumptions,evaluate arguments, or draw conclusions
Know how to take abstract ideas and make them more tangible
Distinguish between fact and opinion more readily
Be more aware of how emotion, time pressure, style, and limited resourcesaffect your thought processes and decisions
Recognize how critical thinking relates to other cognitive processes
Promote critical thinking as a valuable practice in a high-performingworkplace

Professional Development
Business Skills

Motivating Your Employees

This instructor-led workshop will assist attendees in understanding and implementing strategies that will help to motivate their work force. Students will identify motivation and the factors that influence it.
Participants will also implement managerial strategies to increase employee motivation, to improve job performance, and ultimately to create a self-motivated work force.

Professional Development
Business Skills

Critical Thinking

By learning the critical thinking strategies outlined within this book, you will make effective decisions based on careful evaluation, develop the best solutions to problems, identify key issues without getting sidetracked, and use critical thinking to write and speak with impact. It’s easy to fall into “thinking traps” such as emotional manipulation, deceptive reasoning and…

Professional Development
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Vendor Management

In this course, you will learn the skills needed to effectively manage vendors. Through hands-on exercises, you’ll develop an integrated understanding of how vendors are chosen, motivated and managed.

During this course you will be introduced to the procurement life cycle and the three pillars of successful vendor management: commitments, relationships, and metrics. Commitments refer to the exchange of obligations in the forms of agreements, contracts, and statements of work. Relationships refer to the management of interactions between buyer and seller, starting from governance protocols to the negotiations of change. Metrics refer to the data that is collected during the execution of a procurement project and used to gauge performance. You will learn how to design metrics that will motivate the desired behavior and maximize value.

If you are pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US, you must attend at least 90% of class, participate in class exercises, and score at least 72% on an end-of-class, multiple-choice assessment.