Implementing Cisco IOS Unified Communications


Description This 5-day course provides the student with Unified Communications concepts, component definition and high level designs.This is also the core technology course in the certification path to achieve the CCNA Voice designation. Students will be able implement and configure small to medium sized IP Telephony solutions. UC products covered during labs include the Cisco Unified Communicatons Manager Express / Cisco Unity Express and the UC500 Smart Business Communications System.

Who should attend

This course is designed for Network Designers, Network Administrators, Network Engineers, Network Managers, and Systems Engineers or those seeking the CCNA Voice certification.


This course is part of the following Certifications:

  • Cisco Certified Network Associate Voice  (CCNA Voice)
  • CCIE Voice  (CCIEV Voice)
  • Cisco IP Communications Express Specialist

Students must have attended the ICND1 and ICND2, or have a valid CCNA.

Course Content

Candidates achieving the CCNA Voice certification should be capable of performing the following tasks:

  • Describe the components of the Cisco Unified Communications Architecture
  • Describe PSTN components and technologies
  • Describe how to interconnect VoIP with service provider networks
  • Implement a UC 500 system using Cisco Configuration Assistant
  • Implement Cisco Unified Communications Manager Express to support endpoints using Cisco CLI Commands
  • Implement Cisco Unified Communications Manager Express to connect to service provider networks using CLI commands
  • Implement Cisco Unity Express in a Cisco Unified Communications Manager Express environment using CLI commands
  • Perform basic maintenance and operations tasks to support UC 500 and Cisco Unified Communications Manager express deployments