IP Office Platform Basic Integration and Configuration



In this course, you will learn how to customize and administer an IP Office Platform solution. In addition, you will be provided with the ability to practice configuring an IP Office system.

Note: This class also aligns with the ACIS - Avaya Midmarket Team Engagement Solutions credential.


Engineers and implementers who will be installing and configuring IP Office Platform systems


Basic knowledge of Voice over IP (VOIP) technology and Session Initiation Protocol (SIP)

Learning Objectives

  • IP Office 500V2 hardware and software components
  • Configuration settings using IP Office Manager
  • IP Office 500V2 Editions and the different Server Editions
  • Installation and ignition process for IP Office Server Edition
  • Access and navigate around web management for Server Edition
  • Access Manager, Voicemail Pro Application, and one-X server using Web Management
  • Configuration settings for users, hunt groups, trunks, and mobility call control
  • Upgrading core software
  • Configure VoIP/SIP endpoints and trunks
  • Embedded voicemail functionality
  • SD card management of files and backups
  • Branch Solution
  • Application Server
  • Configuring the settings on Voicemail Pro interfaces
  • The Voicemail Pro actions that can be used to create call flows
  • How to set up the Avaya one-X portal for IP Office application
  • Capabilities of one-X Portal
  • System Security and the different access levels
  • System Alarms
  • Different monitoring and analysis methods suing the System Status Application (SSA) and System Monitoring for troubleshooting
  • Midmarket Solution Overview
    • IPO Contact Center
    • Networking
    • Session Border Controller
    • Avaya Video Collaboration