Microsoft Lync 2013 Depth Support Engineer (M55070)

COURSE OUTLINE:

Description

This advanced level course will take qualified support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a depth support engineer in order to support customers with Lync Server service issues. You will use a variety of tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Learn how to implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.

Audience

IT support consultants and telecommunication support professionals who provide support services for unified communication solutions Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills

Prerequisites

Note: Due to the advance nature of this course, it is imperative students meet or exceed all prerequisites listed.

You should also have a proficiency in the following areas:

Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations
Knowledge of UC endpoints including Lync 2013 clients and Lync Phone Edition
Knowledge of SQL Server Knowledge of VoIP technologies including SIP
Knowledge of formal troubleshooting methodology
Knowledge of DNS, PKI, and Digital Certificates

Learning Objectives

Most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
Troubleshoot web and A/V conferencing for all users
Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
Troubleshoot voice call quality and bandwidth issues
Troubleshoot Lync Server voice applications
Troubleshoot integration issues with Exchange and SharePoint
Troubleshoot Lync Server HA / DR issues

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