Microsoft Lync 2013 Depth Support Engineer (M55070)

COURSE OUTLINE:

Description

This advanced level course will take qualified support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a depth support engineer in order to support customers with Lync Server service issues. You will use a variety of tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Learn how to implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.

Audience

IT support consultants and telecommunication support professionals who provide support services for unified communication solutions Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills

Prerequisites

Note: Due to the advance nature of this course, it is imperative students meet or exceed all prerequisites listed.

You should also have a proficiency in the following areas:

Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations
Knowledge of UC endpoints including Lync 2013 clients and Lync Phone Edition
Knowledge of SQL Server Knowledge of VoIP technologies including SIP
Knowledge of formal troubleshooting methodology
Knowledge of DNS, PKI, and Digital Certificates

Learning Objectives

Most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
Troubleshoot web and A/V conferencing for all users
Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
Troubleshoot voice call quality and bandwidth issues
Troubleshoot Lync Server voice applications
Troubleshoot integration issues with Exchange and SharePoint
Troubleshoot Lync Server HA / DR issues

RELATED COURSES

Uncategorized

Splunk Systems Administration (Level 1) (TTDPL05)

Splunk System Administration is a hands-on Splunk training course that prepares system administrators to configure and manage Splunk. Topics include foundation level coverage of installation, configuring data inputs and forwarders, data management, user accounts, licenses, and troubleshooting and monitoring. The focus in this class is the knowledge, best practices, and configuration details for Splunk administration in a medium to large distributed deployment environment.ï¿½

This course is an independent content (not Splunk certified), foundation level Splunk administration class. Students with more advanced troubleshooting, performance or environmental concerns might consider more advanced training.

Uncategorized

Architecting on AWS with VMware Cloud Fast Track

This 5-day class combines Architecting on AWS with VMware Cloud on AWS: Deploy and Manage to give you a broad overview of AWS capabilities and how it relates to VMware Cloud.

The Architecting on AWS portion of this course will focus on teaching all the essential skills to architect your IT solutions on AWS. Gain in-depth knowledge of the Amazon Web Services (AWS) platform and how to leverage AWS services for your specific cloud-based application. As an emerging technology course, this hands-on training provides current AWS cloud best practices and AWS architecture principles covering the entire process of designing IT infrastructure from beginning to end. Since AWS introduces an average of 200 new features and services annually, it is critical that you study the most recent innovations. To reinforce this material, you will also explore pertinent case studies with a variety of AWS infrastructure designs and strategies. Upon completion, you will be fully equipped to build and scale a more efficient and reliable IT solution on the AWS cloud environment.

The VMware Cloud portion of this class will focus on teaching skills for deploying and managing a VMware Cloud on AWS infrastructure. Through a mix of 85% lecture and 15% hands-on labs, you deploy and manage the VMware Cloud on AWS and VMware vSphereï¿½ features that build a foundation for a hybrid infrastructure. You also discuss when and where these features have the greatest effect. Anyone planning to migrate, build, or hybridize with VMware Cloud on AWS can benefit from this course.

Uncategorized

IBM InfoSphere DataStage v11.5 – Advanced Data Processing

This course is designed to introduce you to advanced parallel job data processing techniques in DataStage v11.5. In this course you, will develop data techniques for processing different types of complex data resources including relational data, unstructured data (Excel spreadsheets), and XML data. In addition, you will learn advanced techniques for processing data, including techniques for masking data and techniques for validating data using data rules. Finally, you will learn techniques for updating data in a star schema data warehouse using the DataStage SCD (Slowly Changing Dimensions) stage. Even if you are not working with all of these specific types of data, you will benefit from this course by learning advanced DataStage job design techniques, techniques that go beyond those utilized in the DataStage Essentials course.

Uncategorized

Developing Applications in IBM Business Process Manager Advanced v8.5.7 – II

In this course, you learn how to extend the functionality of a process integration solution to accommodate advanced scenarios. Through presentations and hands-on lab exercises, youï¿½ll learn about the Service Component Architecture (SCA) programming model and runtime environment, XML (business object) support, Business Process Execution Language (BPEL) handlers, business state machines, and SCA transactions. Youï¿½ll also learn about business process dynamicity and flexibility, relationships, and mediation primitives. Other topics include creating versions of SCA components, test environment capabilities, and approaches to securing SCA applications.

Youï¿½ll use the IBM Process Center repository to add process model artifacts in a complete and integrated development solution. You learn how to apply governance to process applications. In addition, youï¿½ll use IBM Integration Designer to design, develop, and test comprehensive process integration solutions that use the SCA programming model, the Service Data Object (SDO) data model, and the mediation flow programming model. Youï¿½ll learn how to deploy these solutions to the IBM Process Server runtime environment, maintain them in the IBM Process Center repository, and test them in the IBM Integration Designer test environment.

The course also covers how to use the tools of IBM Business Process Manager for iterative (model-driven) application development. For example, youï¿½ll learn how to develop a process diagram in IBM Process Designer, store it in the IBM Process Center repository, and associate it with modules and libraries in IBM Integration Designer.