Microsoft Lync 2013 Depth Support Engineer (M55070)

COURSE OUTLINE:

Description

This advanced level course will take qualified support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a depth support engineer in order to support customers with Lync Server service issues. You will use a variety of tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Learn how to implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.

Audience

IT support consultants and telecommunication support professionals who provide support services for unified communication solutions Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills

Prerequisites

Note: Due to the advance nature of this course, it is imperative students meet or exceed all prerequisites listed.

You should also have a proficiency in the following areas:

Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations
Knowledge of UC endpoints including Lync 2013 clients and Lync Phone Edition
Knowledge of SQL Server Knowledge of VoIP technologies including SIP
Knowledge of formal troubleshooting methodology
Knowledge of DNS, PKI, and Digital Certificates

Learning Objectives

Most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
Troubleshoot web and A/V conferencing for all users
Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
Troubleshoot voice call quality and bandwidth issues
Troubleshoot Lync Server voice applications
Troubleshoot integration issues with Exchange and SharePoint
Troubleshoot Lync Server HA / DR issues

RELATED COURSES

Uncategorized

Microsoft Dynamics 365 Customization and Configuration (M55242)

This course provides attendees with a detailed ‘hands-on’ experience of the process behind setting up, customizing, configuring and maintaining the CRM components of Microsoft Dynamics 365.
ï¿½
This course applies to both Business and Enterprise Editions of Dynamics 365 as well as Online and On-premise deployments. The July 2017 V9 release of Dynamics 365 is supported and the objectives are designed to map directly to the Microsoft MB2-716 exam to help you achieve MCSA: Microsoft Dynamics 365ï¿½certification.

Uncategorized

Azure Developer Core Solutions Track (AZ-200)

This course prepares you for Microsoftï¿½s Azure Developer certification exam AZ-200: Develop Core Microsoft Azure Cloud Solutions. This course is designed for developers who already know how to code in at least one of the Azure-supported languages.

The coursework covers Azure architecture, design and connectivity patterns, choosing the right storage solution for your development needs, developing solutions leveraging Azure Storage options including: Cosmos DB, Azure Storage tables, file storage, Blob, relations databases and caching and content delivery networks, creating App Service Web Apps; notification and offline sync for mobile apps; Service Fabric; serverless Azure Functions; managing bulk operations through the Batch Service API; Azure Kubernetes Service; and Azure Media Services, authentication work in Azure, and how to implement secure data solutions with:ï¿½ encryption; Azure Key Vault; and SSL and TLS communications.

Uncategorized

ViPR SMR 4 Implementation and Management

This course covers initial installation, configuration, and validation of a ViPR SRM deployment using both the vApp and Binary methods. Lecture and labs will support performing frontend and backend administration, platform expansion, SolutionPack deployment, alerting, and related troubleshooting procedures. Hands-on labs assist the learner to integrate and practice the skills introduced in class, and provide real-life experiences with selected SolutionPacks and common administrative tasks.

Uncategorized

Design Studio 1.6 Advanced Training (BOD320v6)

Learn advanced aspects of application design in SAP BusinessObjects Design Studio like Maps, Online Composition, Performance optimization, and many more. Course based on software release SAP BusinessObjects Design Studio 1.6.