Microsoft Lync 2013 Depth Support Engineer (M55070)

Start Date	Class Duration	Session(s)	Price
Global Knowledge - Online
Jun 25, 2018	5 Days	Jun 25, 2018	$ 2,995.00	Add to Cart
Sep 17, 2018	10 Days	Sep 17, 2018	$ 2,995.00	Add to Cart
Sep 24, 2018	5 Days	Sep 24, 2018	$ 2,995.00	Add to Cart

COURSE OUTLINE:

Description

This advanced level course will take qualified support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a depth support engineer in order to support customers with Lync Server service issues. You will use a variety of tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Learn how to implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.

Audience

IT support consultants and telecommunication support professionals who provide support services for unified communication solutions Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills

Prerequisites

Note: Due to the advance nature of this course, it is imperative students meet or exceed all prerequisites listed.

You should also have a proficiency in the following areas:

Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations
Knowledge of UC endpoints including Lync 2013 clients and Lync Phone Edition
Knowledge of SQL Server Knowledge of VoIP technologies including SIP
Knowledge of formal troubleshooting methodology
Knowledge of DNS, PKI, and Digital Certificates

Learning Objectives

Most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
Troubleshoot web and A/V conferencing for all users
Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
Troubleshoot voice call quality and bandwidth issues
Troubleshoot Lync Server voice applications
Troubleshoot integration issues with Exchange and SharePoint
Troubleshoot Lync Server HA / DR issues

RELATED COURSES

Uncategorized

Auditing IT Infrastructures for Compliance

This course provides a unique, in-depth look at recent US-based information systems and IT infrastructure compliance laws in both the public and private sector. Written by industry experts, this course provides a comprehensive explanation of how to audit IT infrastructures for compliance based on the laws, and the need to protect and secure business and consumer privacy data.

In addition to premium instructional content from Jones & Bartlett Learning’s comprehensive Information Systems Security and Assurance (ISSA) curriculum, this course provides access to hands-on paper-based labs, case scenarios, and handouts, and eBook (via CourseSmart).

Certification:

This course covers content within the following industry certification exams:

Certified Information Systems Security Professional (CISSP) – "Telecommunications and Network Security" domain
Security + – "Network Security" domain
Systems Security Certified Practitioner (SSCP) – "Networks and Communications" domain.
8570.01 – "Network Security" domain

Uncategorized

Data Protection Foundation – SECO

The course covers basic principles as well as current technologies and trends, allowing students to quickly achieve an understanding of what Privacy and Data Protection is and how the GDPR affects organizations.ï¿½

Uncategorized

WebSphere Application Server V8.5 Scripting and Automation

This 5-day self-paced course teaches you the skills that are required to automate the administration of a WebSphere Application Server V8.5 environment.

Most administrative tasks are multi-step and repeatedly used, and GUI-based administration tools can quickly become impractical and even a burden. WebSphere Application Server offers a collection of tools and technologies that you can use to create automated scripts, facilitating system administration

The course describes the scripting facilities in WebSphere Application Server and teaches you how to use the Jython language with WebSphere administrative objects to develop scripts that automate common administrative tasks.

Hands-on exercises throughout the course reinforce lecture content and give you practical experience with the WebSphere Application Server V8.5 scripting environment. Exercises include tasks such as creating and configuring an application server environment, installing and configuring the IBM HTTP Server, and automating the installation of WebSphere Application Server.

Uncategorized

Fundamentals of Web Development

In this course, you will learn the basics of building a website from scratch using HyperText Markup Language (HTML) and Cascading Style Sheets (CSS). You will learn about best practices, how to lay a webpage out, as well as styles, background images, CSS-based navigation, multi-column layouts, forms, and uploading files to a server via FTP.