Microsoft Lync 2013 Depth Support Engineer (M55070)
COURSE OUTLINE:
This advanced level course will take qualified support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a depth support engineer in order to support customers with Lync Server service issues. You will use a variety of tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Learn how to implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.
Audience
IT support consultants and telecommunication support professionals who provide support services for unified communication solutions Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills
Prerequisites
Note: Due to the advance nature of this course, it is imperative students meet or exceed all prerequisites listed.
You should also have a proficiency in the following areas:
- Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations
- Knowledge of UC endpoints including Lync 2013 clients and Lync Phone Edition
- Knowledge of SQL Server Knowledge of VoIP technologies including SIP
- Knowledge of formal troubleshooting methodology
- Knowledge of DNS, PKI, and Digital Certificates
Learning Objectives
- Most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios
- Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
- Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
- Troubleshoot web and A/V conferencing for all users
- Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
- Troubleshoot voice call quality and bandwidth issues
- Troubleshoot Lync Server voice applications
- Troubleshoot integration issues with Exchange and SharePoint
- Troubleshoot Lync Server HA / DR issues