Monitoring and Operating a Private Cloud (M20246)



In this course, you will receive an overview of a private cloud infrastructure, the business and technical drivers behind the implementation, and how System Center 2012 can be used to monitor and operate the private cloud infrastructure. Through hands-on exercises you will gain the skills to configure and optimize a new business unit cloud, deploy pre-packaged applications, and create a new service template to deploy a service into the cloud. You will also learn how System Center Operations Manager is used to monitor the various services that underpin the private cloud. You will learn the core functionality of Service Manager and achieve the skills to create and manage change requests, incidents, and release records as well as the security model behind Service Manager.


  • IT Professionals and cloud administrators who are responsible for monitoring and protecting the cloud infrastructure
  • Individuals and datacenter administrators providing and provisioning applications and/or those that must create and/or implement service requests
  • Solution Architects responsible for designing cloud architectures and extending existing cloud solutions

Learning Objectives

  • Private cloud infrastructure
  • Configure and optimize a private cloud
  • Deploy and monitor cloud services
  • Configure application performance monitoring in a cloud environment
  • Operate and extend service management in a cloud environment
  • Problem management in a cloud environment
  • Automate incident creation, remediation, and change requests in a cloud environment
  • Automate self service provisioning in a cloud environment
  • Operate a self-service multi-tenant cloud
  • Cloud high availability, protection, and recovery in a cloud environment
  • Configure Service Level Agreements (SLAs), dashboards, and widgets
  • Optimize the cloud infrastructure

1. Introduction to the Cloud

  • Cloud Computing Model
  • Requirements for a Private Cloud
  • Requirements for a Public or Hybrid Cloud
  • Operating a Hybrid Cloud Infrastructure with System Center
  • Maintaining the Health of a Cloud
  • Integrating System Center Components

2. Configuring a Private Cloud Environment

  • System Center 2012 R2 Virtual Machine Manager
  • Managing a Virtual Environment with Virtual Machine Manager
  • Creating Clouds

3. Deploying Cloud Services

  • Service Templates
  • VMM Profiles
  • Web Deploy Packages
  • Server App-V
  • Data-Tier Application Packages
  • Deploy Services through App Controller

4. Monitoring Cloud Based Applications

  • System Center2012 R2 Operations Manager
  • Agent Deployment in Operations Manager
  • Configuring Custom Monitoring
  • Monitoring the Network Infrastructure
  • Monitoring Distributed Applications

5. Configuring Application Performance Monitoring

  • Application Performance Monitoring
  • Advanced Monitoring in Application Performance Monitoring
  • Viewing Application Performance Data in Operations Manager

6. Operating and Extending Service Management in the Private Cloud

  • Service Manager
  • Configuring Security and User Roles
  • Configuring Work Items
  • Configuring Incident Queues
  • Configuring Service Offerings for a Cloud

7. Automating Incident Creation, Remediation, and Change Requests

  • System Center Orchestrator 2012 R2
  • Integrating Orchestrator with Operations Manager and Service Manager

8. Problem Management in the Private Cloud

  • Problem Management
  • Creating Custom Rules

9. Operating a Self-Service, Multi-tenant Cloud with Windows Azure Pack

  • Windows Azure Pack Key Concept
  • Administer Windows Azure Pack
  • Windows Azure Pack Providers

10. High Availability, Protection, and Recovery for the Cloud

  • High Availability for a Cloud
  • Protecting and Recovering Data in the Private Cloud

11. Optimizing Your Cloud Infrastructure

  • Keep the Cloud Infrastructure up-to-date using Virtual Machine Manager and Configuration Manager
  • Optimize Cloud Infrastructure using System Center Advisor and Pro-Tips

12. Configuring SLAs, Dashboards, and Widgets

  • Service Level Tracking
  • Configuring and Deploying Widgets and Dashboards
  • Publishing Real-Time State with Microsoft Visio Snap-in
  • System Center Analytics
  • Using Excel and SSRS to View Data
  • Configure Service Reporting