Problem Analysis and Decision-Making Best Practices
COURSE OUTLINE:
Most people are not naturally good decision makers. They tend to make decisions based on instinct rather than taking a reasoned approach. Effective decision makers analyze the underlying problem and take a systematic approach to the decision-making process. In this course, you'll explore a structured way to approach and analyze problems, and you'll learn how to apply best practices to the decision-making process.
Virtual short courses do not include materials or headsets.
Audience
All professionals
Learning Objectives
- Why reasoned decision making is superior to instinctive decision making
- How to analyze a problem
- The factors that affect decision quality
- How to apply best practices to each step in the decision-making process
1. Introduction
- Instinctive Decision Making vs. Reasoned Decision Making
- The Human Element
- Barriers to Reasoned Decision Making
2. Problem Analysis
- Slow Down
- Think Critically
- Restate the Problem
- Focus on Major Factors
- Collaborate
- Be Creative
- Structure the Analysis
- Ask 'What If?'
3. Decision-Making Best Practices
- Decision-Making Process
- Decision Quality
- Decision Steps vs. Quality
- Judging Decision Quality
- Three Sources of Error
- Define the Problem
- Identify Alternatives
- Compare Alternatives
- Understanding Decisions
- Making the Right Decision