Problem Analysis and Decision-Making Best Practices

COURSE OUTLINE:

Description

Most people are not naturally good decision makers. They tend to make decisions based on instinct rather than taking a reasoned approach. Effective decision makers analyze the underlying problem and take a systematic approach to the decision-making process. In this course, you'll explore a structured way to approach and analyze problems, and you'll learn how to apply best practices to the decision-making process.

Virtual short courses do not include materials or headsets.

Audience

All professionals

Learning Objectives

Why reasoned decision making is superior to instinctive decision making
How to analyze a problem
The factors that affect decision quality
How to apply best practices to each step in the decision-making process

1. Introduction

Instinctive Decision Making vs. Reasoned Decision Making
The Human Element
Barriers to Reasoned Decision Making

2. Problem Analysis

Slow Down
Think Critically
Restate the Problem
Focus on Major Factors
Collaborate
Be Creative
Structure the Analysis
Ask 'What If?'

3. Decision-Making Best Practices

Decision-Making Process
Decision Quality
Decision Steps vs. Quality
Judging Decision Quality
Three Sources of Error
Define the Problem
Identify Alternatives
Compare Alternatives
Understanding Decisions
Making the Right Decision

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