Problem Analysis and Decision-Making Best Practices



Most people are not naturally good decision makers. They tend to make decisions based on instinct rather than taking a reasoned approach. Effective decision makers analyze the underlying problem and take a systematic approach to the decision-making process. In this course, you'll explore a structured way to approach and analyze problems, and you'll learn how to apply best practices to the decision-making process.

Virtual short courses do not include materials or headsets.


All professionals

Learning Objectives

  • Why reasoned decision making is superior to instinctive decision making
  • How to analyze a problem
  • The factors that affect decision quality
  • How to apply best practices to each step in the decision-making process

1. Introduction

  • Instinctive Decision Making vs. Reasoned Decision Making
  • The Human Element
  • Barriers to Reasoned Decision Making

2. Problem Analysis

  • Slow Down
  • Think Critically
  • Restate the Problem
  • Focus on Major Factors
  • Collaborate
  • Be Creative
  • Structure the Analysis
  • Ask 'What If?'

3. Decision-Making Best Practices

  • Decision-Making Process
  • Decision Quality
  • Decision Steps vs. Quality
  • Judging Decision Quality
  • Three Sources of Error
  • Define the Problem
  • Identify Alternatives
  • Compare Alternatives
  • Understanding Decisions
  • Making the Right Decision