Project Management Fundamentals
Standard Price: N/A
Course Length: N/A
Building on the knowledge base and scripting experience learned in UCCX, you will explore more advanced techniques in scripting and overall Cisco Unified CCX functionality. You will learn how to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. You will also learn about the Agent Desktop Interface, Desktop Administrator, and the Desktop Workflow Administrator to invoke behaviors that involve third-party applications and web-based apps such as ‘Web Callback Option’ and ‘Leave a Message in Queue.’ Scripting and subsystem management is also covered.
This course is designed for novice web designers, web developers, website designers, and graphic artists with some programming background who need to build simple websites using Adobe Dreamweaver. In this course, you will create web pages while focusing on the content, styling, and design.
Note: You are required to bring your own laptop.