Successfully Managing People



Do you know how to encourage excellence in a culture of "nochange"? Are you able to keep your cool when things go wrong? Are you aconfident or a reluctant delegator?

Effective management requires a balancing act. You have to deal withdifficult people to resolve conflicts, win cooperation and trust, and find waysto energize your employees to give their best effort. Utilizing the practice inemotional intelligence, this seminar helps you develop the right mix ofmanagement and communication styles to get the most from your team. You'll beable to transform resistance into support and ensure your team's values andcorporate goals are in sync.

This blended learning course combines instructor-led training with onlinepre- and post-seminar assessments, tune-up courses, and other resources toprovide a compelling and more comprehensive experience for you, maximize yourtraining goals, and produce a greater return-on-investment for you and youremployer.

How You Will Benefit

  • Motivate and direct the employees you rely on-even when they don't shareyour values
  • Adjust your management and personal style to the needs of differentsituations
  • Get more done by using the appropriate delegation techniques for anygiven situation
  • Resolve conflict more effectively in a wide variety of situations
  • Turn difficult people and poor performers into team players
  • Win the cooperation and trust from everyone in your organization
  • Increase your confidence, leadership skills, and personal andprofessional satisfaction in your job by managing people successfully


Managers and individuals with management responsibilities whose success dependson clear communication, a cooperative attitude, and commitment to shared goals.

Learning Objectives

  • Develop a new language and mindset as a manager
  • The role of values in managing people
  • Adjust management and personal style to the needs of different situations
  • Adopt the approach needed to motivate different people in different situations
  • Use effective feedback to deal with difficult people
  • Delegate tasks in ways that develop your employees
  • Resolve conflict more effectively across different situations
  • How culture shapes the behavior of the people with whom you work
  • Practice the principles of emotional intelligence to achieve greater effectiveness
  • How having good ethics is good business

1. Experience of Being a Manager

  • How economic and social trends have changed the manager's role
  • New language that reflects this role
  • Defining "successfully managing peopleas "getting peopleto want to do what they're supposed to do"
  • Specific challenges faced when motivating others in today's organizations

2. Values

  • Source of values
  • How values impact work life
  • How values can have productive and unproductive impacts
  • Values conflicts in yourself and in others

3. Personal Styles: DISC

  • Determine your personal profile (DISC profile)
  • Strengths and limitations of your DISC profile
  • Use behavioral clues to determine others' personal styles
  • How to more effectively work with other personal profiles

4. Motivation

  • Important factors in motivation
  • How different theories of motivation can be applied to your work setting
  • Tailor your motivational efforts to individual employees and differentsituations

5. Listening, Body Language, Giving Feedback, and Dealing with Difficult People

  • Use techniques of active listening to better gain information and torecognize the worth of employees' perspectives
  • Effectively use positive and corrective feedback
  • Use values alignment appropriately when dealing with difficult employees

6. Conflict

  • Dimensions of conflict resolution
  • Your preferred conflict resolution styles
  • How to productively use different conflict resolution styles in differentsituations

7. Delegation

  • Different delegation styles and how and when to use them
  • Evaluate employees and situations and determine the appropriatedelegation style
  • Importance of openness to trying new delegation styles with employees asappropriate

8. Understanding Organizational Culture and Subculture

  • Impact of organizational culture and subculture in work life
  • Impact of "cultural blindersin organizations
  • Assumptions that impact your workgroup's thinking and actions
  • Identify and build on the strengths of your workgroup's culture

9. Emotional Intelligence

  • Components of emotional intelligence
  • Assess your level of emotional intelligence
  • Develop a strategy for improving your emotional intelligence

10. Ethical Leadership

  • Good ethics is good business
  • Ethical standards appropriate to your work
  • Tie ethics to the process of adding stakeholder value
  • Articulate your vision for ethical leadership in your group

11. Action Planning

  • Develop a specific plan for applying workshop learning in the workplace
  • Identify people who can support your action plans
  • Schedule progress reviews